Nine News.
On December 12, many netizens posted a complaint that the pickup code of the rookie app was not displayed, resulting in the inability to pick up the package.
Many netizens said, "I restarted the app several times and went back and forth at the gate of the post station", "I thought it was a broken mobile phone", "When I went to pick up the mail today, many people reported their mobile phone numbers to pick up the mail manually".
In this regard, a staff member of the rookie consumer service ** said that he had received feedback, "It should be that the app is out of order, and some people have reported that all the logistics displays are gone." ”
The staff said that they are currently investigating, and if they are in a hurry, they can provide the tracking number to pick up the parcel first.
Source: vcg
The problem of the failure of the rookie app has sparked extensive discussions among netizens.
Some netizens complained that "there are a lot of disadvantages of the rookie app now, **no, I can't receive text messages, I forget that I have bought something without looking at the shopping records", "The express pickup text messages sent are always automatically blocked into spam messages", "Sometimes I will receive express information that does not belong to me".
There are also many netizens who said, "A lot of couriers are not delivered to the door, and I need to pick up the code to get it at the collection point, and I don't feel as good as before", "I don't want the pickup code of any courier, I hope it can be delivered to the door."
At about 9 o'clock in the evening of the 12th, the rookie's official Weibo posted: "The rookie app pickup code has a short-term display abnormality this evening, and after a quick investigation by technical students, it has been repaired to normal." We apologize for any inconvenience caused. ”
According to public information, it is stated that
Cainiao Station is a digital community life service brand under Alibaba Cainiao, which provides consumers with express storage, community retail-related delivery, self-pickup, on-demand door-to-door, laundry and other options.
Cainiao Network Technology Co., Ltd. was established on May 28, 2013, and its shareholders include Alibaba, Yintai and Fosun, as well as Fuchun Investment, SF Express and Santong Yida (Shentong, Yuantong, Zhongtong, Yunda), etc., with Ma Yun as the chairman of Cainiao.
On May 28, 2015, Alibaba held the first Cainiao Jianghu Conference, and Tong Wenhong, President of Cainiao Network, interpreted the Cainiao strategy for the first time, saying that Cainiao is positioned as a "platform for social logistics collaboration and data-driven", and clarified five strategies: express delivery, warehousing and distribution, cross-border, rural and post stations.
Cainiao Station is one of the five strategic directions of Cainiao Network, so that online shopping users can deliver goods safely and quickly, and alleviate the pressure of "last mile" logistics services is the main goal of Cainiao Station.
*: Comprehensive nine news, @菜鸟cainiao, netizen comments, and public information.