27th.
**Refunds only will be supported
JD.com will also support refund-only
and other topics on the hot search.
aroused heated discussions among netizens.
**The new rules have these changes
Recently, ** announced that it will support fast refunds based on the platform's own big data.
Judging from the adjusted new regulations——
The first is "added based on the platform's own big data capabilities, identifying multi-dimensional combinations, and making a quick refund or return refund rule basis for buyers to initiate after-sales services that meet the relevant circumstances".
To put it simply, if the seller has too many bad reviews or violations, once complained, the seller will be directly judged by the platform to return the product for refund or only refund.
Change Article 2 on delivery specifications: "In view of the seller's delay in delivery, forced delivery and without the consent of the buyer", the relevant costs and risks of damage, damage and loss of the goods arising therefrom shall be borne by the seller, and the order can be refunded to the buyer.
This also means that if the seller delays or forces the delivery without the buyer's permission, the system supports the buyer to refund only.
The third article is about "7-day no reason to return" products or products rejected by the buyer, which supports the buyer to apply for a refund after the refusal.
According to the new regulations, sellers who have obtained too many bad reviews or violation records on the ** platform may face a direct return refund or only a refund judgment once they receive a complaint. This also means that since Pinduoduo and Douyin, another e-commerce platform has launched a "refund-only" after-sales mechanism.
The purpose of this mechanism is to provide consumers with a better user experience, while at the same time taking stricter measures against merchants who have been in place for a long time and whose quality is not reliable.
JD.com added support for users to refund only
On December 27, the JD Platform Rules** showed that JD recently revised the "General Provisions for the Settlement of Transaction Disputes on JD Open Platform", the main content of which is to add support for transaction disputes to support users only refunds. It is understood that previously on JD.com, consumers could only apply for exchanges and refunds. The refund-only mode of operation is that the consumer does not need to return the original product, and after the refund is completed, the return request for the product cannot be initiated again.
Netizen comments
Many netizens expressed their support.
Some netizens also said that there are pros and cons.
Better rules are needed.
Be cautious when shopping online
Please check this "pit" avoidance tips.
Guide 1 to avoid "pits": Don't go shopping in the live broadcast room
Consumers shopping in the live broadcast room has become a new consumption habit, and consumers choose to shop in the live broadcast room for a variety of reasons, such as favorite celebrities and Internet celebrities bringing goods, and merchants in the live broadcast room are making it bigger, and they are pushed by the platform to buy when they are short. Due to the one-way simple and direct output of the live broadcast room, consumers are easily "** purchased."
Guide 2: On-demand shopping is "really" affordable
First of all, consumers ask themselves three questions before purchasing a product: Do I really need it?Is there anything alternative at home?How long can the current inventory at home last?
Secondly, make a list of goods and a budget, and all goods outside the list will not be included in the purchase plan. Keep shopping rational, don't blindly follow the trend to buy, and don't buy without plans.
Again, learn the "three-hour cooling-off period", and when you see something you like, don't place an order immediately. Give yourself at least three hours cooling-off period to determine if you need it and if you have to buy it.
Guide 3 to avoid "pits": Pay attention to routines
When consumers buy goods, they should rationally look at the preferential behavior of operators, keep their eyes open, and distinguish whether the "low price" is "real benefit" or "set up a routine". Consumers can evaluate the seller's reputation from various aspects such as credibility, transaction records, and evaluation details.
After buying the price reduction, does the merchant have to compensate for the price difference?The market depends on the market, and if the merchant does not have illegal situations such as fraud, and does not have the promise of protection, he is not obliged to compensate for the price difference. Therefore, consumers should not listen to the "lowest price" verbal promises of merchants. It is recommended to pay attention to the usual sales**, and compare it with *** to see if there is a real benefit.
Guide 4 to avoid "pits": look at the return and exchange of goods in advance
Pre-sale, ** and other activities are often used by sellers as the basic means of **, but some of the "pre-sale" "* goods are clear that the goods cannot be returned, the deposit is not refundable, etc., and the merchants for these provisions are obviously contrary to the provisions of the consumer rights and interests protection of consumers enjoy the right to "return and exchange online shopping for 7 days without reason", which is suspected of infringing on consumers' right to independent choice and fair trade.
In order to avoid many inconveniences caused by online rights protection in the later stage, it is best to read the fine rules carefully or consult in advance whether the goods can be returned or exchanged when purchasing pre-sold goods online.
Guide 5: Don't mess up the red envelope link
When receiving the "free win", "red envelope collection" and **SMS link, especially when the page jumps to other webpages and requires personal information to be claimed, consumers should close the page immediately to prevent being deceivedTo use the official shopping app of the official app store**, do not click on unknown links and pop-up windows on web pages and software to trade. Do not provide important information such as personal ID cards, bank cards, and various verification codes unless necessary;Promptly destroy data documents containing personal information to prevent the leakage of personal information due to arbitrary discarding or improper use.
Guide 6 to avoid "pitfalls": keep small receipts to protect your rights
Relevant shopping vouchers are powerful evidence for consumers to protect their rights when disputes arise with operators, and consumers should pay attention to intercepting relevant promotional web pages, keep chat records, and properly keep shopping vouchers such as purchase orders, delivery vouchers, and invoices, so as to provide a basis for rights protection in consumer disputes that arise in the later stage.
Once their legitimate rights and interests are harmed, they can negotiate with the merchant to deal with it, or they can complain to the online trading platform, or to the personal information protection management department and the local consumer rights protection organization.
*: People's Daily Science Popularization, Great Wall New**, China Economic Net, Economy**, China Market Supervision News, Jingdong Platform Rules**, Netizen Comments, etc.