Recently, someone took a complaint that Juneyao Airlines was suspected of "favoring foreign passengers" and letting late Japanese people board the plane first. The relevant person in charge of Juneyao Airlines said that the incident was a staff error, there was no favoritism, and the personnel involved have been suspended.
Netizens did not buy the official clarification, and scolded him for "kneeling for a long time".
Is Juneyao Airlines really engaged in the "foreigners first" set?Are we overkill when we demand fairness?
Why can he go in and we can't?”
His luggage was not pulled down. ”
Why wasn't his luggage pulled down, ours pulled down?Because he's Japanese?”
When filming this **, Ms. Liu was emotional and asked the staff of Juneyao Airlines wearing pink ** who was unable to respond.
It is said that Ms. Liu and the Japanese passenger were both late at that time, and it was reasonable that neither of them was allowed to board the plane, but the staff member allowed the Japanese passenger to board the plane, leaving Ms. Liu alone.
This matter has attracted ** attention. On December 11, the relevant person in charge of Juneyao Airlines said that the incident was an operational error by the staff and that there was no favoritism for foreign passengersThe employee has now been suspended.
According to the person in charge, it is true that neither Ms. Liu nor the Japanese passenger can board the flight, but when the staff involved recorded the information by hand, they mistakenly set Ms. Liu's boarding status to "boarded", and then issued her boarding pass to the Japanese passenger by mistake. Due to the lack of time, the staff member did not follow the process required by the company to verify the information, which led to the above problems.
After the incident, Juneyao Airlines provided Ms. Liu with free rebooking services and free accommodation for the same night, and gave corresponding cash compensation. The next day, she arrived in Japan without incident.
Although Juneyao Airlines recounted the incident in detail, and also said that it would hold the management team accountable and strengthen internal training, the well-known airline did not receive forgiveness from most netizens.
Many people believe that the repeated negligence of the staff, whether true or false, shows that they trust foreign travelers more and are more willing to give them convenience.
It's been a long time!”
As we all know, people in a big city in the Yangtze River Delta have always treated other Chinese as countrymen, but they can't lick foreigners. ”
In Xun Mei's view, netizens' accusations carry a lot of emotions.
In accordance with the relevant regulations on the safety and security of civil aviation operations, the baggage of passengers who have checked in but have not boarded the aircraft shall not be loaded or left in the aircraft, and the offender will be given a warning, suspended for rectification or fined less than 50,000 yuan by the competent authority.
People take off with the plane without luggage, and the consequences for the airline and staff are much more serious than snubbing and excluding Ms. Liu. Therefore, considering the economic losses alone, there is no reason for them to deliberately make a special case for the "foreigners" in this matter.
I have to say that on the news of "treating Chinese and foreign people differently" from time to time, some netizens have accumulated hatred.
Fairness and impartiality are indeed the principles that all businesses, including airlines, should abide by. Consumers do have the right to complain when they are subjected to unfair treatment.
However, we must always strike a good balance and avoid overcorrection and fall into the irrational quagmire of demanding "more love for the Chinese".
It is not difficult to see that after some discriminatory cases have been amplified, the mentality of many people on social platforms has changed from the initial demand for equal treatment of Chinese and foreign people, and has faintly changed to "Chinese first" and "xx (discriminatory terms) people get out of China".
In my opinion, this is not conducive to people-to-people friendship and economic and cultural exchanges between China and foreign countries.
We don't like the slogan "American First", and we don't like to be wronged when we travel abroad, because we don't want to run abroad with a lot of money and endure the exclusion of the locals.
Being kind to foreign tourists or businessmen is also what our hosts should do.
If it is true, as netizens said, Juneyao Airlines deliberately gives extra convenience to foreigners, then the public's criticism is understandable;Otherwise, excessive accusations and demands for rights and interests will only deepen the estrangement between Chinese and foreign people, form a "home field advantage" that is common in the arena, and force visitors back.
Equality does not mean that we must overthrow the so-called "superior people" in an all-round way in order to "turn over and be the master", and impartiality, humility and arrogance are the healthy attitudes we should have.