Chao News client reporter Huang Huixian correspondent Jin Nanxing.
I pluck up the courage to let good people and good deeds be praised and praised, and I would like to thank Dr. Mao Lijuan for her precious virtues!”
Pediatrician Mao Lijuan never thought that her remarks that she could not add a sign to a small patient due to physical discomfort during her visit could give such a big touch to the patient's family.
Mao Lijuan is the Deputy Chief Physician of the Department of Pediatrics at the Fourth Affiliated Hospital of Zhejiang University School of Medicine. Last week, she received a letter of thanks from the patient's family, which not only thanked her for treating the disease and saving lives, but also distressed her for her hard work.
Part of the thank-you note. Photo courtesy of the interviewee.
Mao Lijuan said that she is very grateful for the patient's understanding, she used medical skills to ** the patient, in fact, the patient also used warmth "** herself." "Everyone has to compare their hearts with their hearts, and generally do my best to help patients see it, after all, when the child is sick at home, everyone is anxious. ”
It is this "heart-to-heart" that makes the diagnosis and treatment process more warm and reassuring.
Mao Lijuan is at work. Photo courtesy of the interviewee.
Patient: Dr. Mao's good thing is in the details
The author of the thank you letter is Zheng Shunlai, a 69-year-old citizen of Yiwu.
A few weeks ago, Zheng Shunlai's 9-year-old grandson suffered from mycoplasma pneumonia and had a fever for 18 days, and he was anxious. After going to several hospitals, his grandson's condition did not improve significantly. In the end, on the recommendation of an acquaintance, Zheng Shunlai sent his grandson to the Fourth Hospital of Zhejiang University for treatment.
After sitting down in Mao Lijuan's consultation room, after the doctor's evaluation, she was persuaded not to be hospitalized, and Zheng Shunlai, who was already very anxious, was a little angry for a while. But then Mao Lijuan's patient and gentle explanation quickly persuaded Zheng Shunlai.
After a comprehensive assessment, Dr. Mao suggested that we go home first**, the hospital bed is tight, and she said that the bed should be given up and reserved for patients who need it more. Zheng Shun said that Dr. Mao's tone was gentle and confident, which made him immediately feel that the doctor in front of him was worth relying on, and he took the doctor's advice with confidence.
In the following week, the grandson's illness improved significantly, and the child still had a little cough later, so Zheng Shunlai took the child to see a doctor again. Because Mao Lijuan's number was not hung up that day, Zheng Shunlai went to the clinic early to wait.
In Zheng Shunlai's impression, Mao Lijuan looks like she is in a hurry on weekdays, and in order to see a few more patients, she often can't take care of rest at noon. But when she saw her that day, as described in his letter, her face was tired, her steps were heavy, and her voice trembled a little.
After she said that she couldn't add a sign for everyone, the room seemed to be silent, and it suddenly fell silent. Zheng Shunlai still clearly remembers the scene of the day, seeing that Dr. Mao was not in good health but still insisted on seeing a doctor, he couldn't help but turn around and shed tears.
Zheng Shunlai felt sorry for the increase in the workload of the doctors, and he was worried and distressed about his condition. "We want to protect Dr. Mao, and we also want to praise her dedication and dedication to her work, saving lives and helping the wounded. So, Zheng Shunlai found the Discipline Inspection and Supervision Office of the Fourth Hospital of Zhejiang University, expressed his gratitude, and then handed over a letter of thanks.
Mao Lijuan at work. Photo courtesy of the interviewee.
I was worried that the doctor had left work, but when I arrived at the door, there were still many patients waiting at the door of Dr. Mao's office. ”
Once, I accidentally lost the examination report that my grandson did in another hospital, and I was so anxious that I couldn't do it, Dr. Mao patiently comforted us not to worry, many examination results can be queried through the Internet, and the remaining report asked us to return to the previous hospital to print, and then come back to see her in the afternoon, without any impatience. ”
In Zheng Shunlai's narration, Dr. Mao's good lies in the details and in the gentle words. Although small, each story is precious and touching for anxious and helpless parents.
Doctor: Always think about the value of the profession
When I saw her coming from the other end of the hallway, with her body bracing and walking slowly, I wondered, I usually saw her in and out of the fast-paced meteor, hurrying, buying more time to see a few patients, but today when she approached us, I saw her red, tired cheeks ......She gasped and said, 'I'm sorry, I was in the hospital all night last night, and I really can't add numbers for everyone today, so I can only try to stick to seeing the patients who have been registered'......
In this thank you letter, Mao Lijuan's demeanor and movements are depicted in detail.
Winter is the season of high incidence of respiratory diseases in children. Recently, there have been long queues at the entrance of pediatric clinics in major hospitals. Mao Lijuan has also been busy lately "with her feet on the ground".
At that time, I had a fever for a week, but there were too many patients to take a break. You can only look at the patients who are registered, and you can't add any more numbers. Mao Lijuan said that since the increase in mycoplasma pneumonia in May and June, the outpatient volume has not slowed down, and recently there has been a high incidence of influenza, so it has become even busier. She usually has 2 3 days a week of outpatient hours, and each outpatient clinic has 50 numbers, but considering the large number of patients recently, she usually adds about 30 40 numbers.
Another letter that Mao Lijuan received this year was written by a young patient, with the words "The best doctor is Mao Lijuan" written on the cover. Photo courtesy of the interviewee.
Ye Jianghao, a full-time discipline inspection cadre of the Discipline Inspection and Supervision Office of the Fourth Hospital of Zhejiang University, said that every year, the hospital receives more than 200 pennants and 70 or 80 letters of thanks. These objects, which carry the sincere feelings between doctors and patients, are the affirmation and trust of patients for the hard work of medical staff.
After more than 20 years of medical practice, Mao Lijuan often thinks about the value of this profession. In Mao Lijuan's view, unlike the first department, pediatrics is called "dumb department", and more detailed inquiries are often required during consultationsWhen a child does not cooperate with the physical examination, the doctor should also learn to communicate patiently with the child.
I have never regretted choosing this profession, let alone tired of working in pediatrics, and every time I see my children smiling happily or hearing parents say 'it's getting better', I feel that it is worth all the effort. Mao Lijuan said.
*Please indicate the source".