Porsche Cayenne owners in Jinan spent millions to buy a car, but encountered the mystery of the "ten-minute experience card".
Recently, Mr. Hu from Jinan spent more than 1.2 million yuan to buy a long-awaited Cayenne at the Porsche Centre in Licheng, however, the joy was fleeting. Shortly after driving out of the 4S store, the vehicle fell into a serious breakdown. The incident sparked controversy and communication between the owner and the dealer.
Mr. Hu described his experience of buying a car: "I ordered a 2024 ** Cayenne at Porsche Jinan Licheng in August this year, and picked up the car on December 11, but after only ten minutes of driving, the engine failure light came on and the car started to shake. I immediately contacted the 4S store and was told to return to the store. Now that the vehicle is still being repaired in the shop, the inconvenience I experienced speaks for itself. I've never seen anything like this in my car buying experience, and I can't accept that I spent millions on a Porsche for a 10-minute experience. ”
The reporter went to the Porsche Centre in Licheng to learn about the situation of the vehicle and found that the vehicle did not even have a license plate. Mr. Wang, the owner of the car, described the fault situation he experienced: "When I drove three or four kilometers, the vehicle began to shake, the fault light turned on, and I obviously felt a frustration while driving. Back inside the store, I tried to light the light, but the vehicle didn't respond. Subsequent continuous forcible ignition resulted in damage to the starter. ”
In response to Mr. Hu's question, Mr. Liu, Technical Director of the Porsche Centre, explained: "When the vehicle is shaken, we detect and show several fault codes, including engine starter failure, lack of fire in the fourth, fifth and sixth cylinders, and lack of fuel. Our initial judgment was that there was a shortage of fuel, and we tried to refill the fuel several times, but the subsequent starter completely failed. ”
However, Mr. Hu questioned the repair process: "I think that their maintenance process is not compliant, and the forcible ignition caused damage to the parts and caused the depreciation of the vehicle, who should bear this depreciation?"In this conversation, the Porsche Centre said: "We repair the vehicle in the shortest possible time and at the lowest cost, and all operations are carried out in accordance with the process. ”
In order to solve the problem, Mr. Hu negotiated with the staff of the 4S store, but the two parties did not reach an agreement when the root cause of the problem was unclear. "We will actively help Mr. Hu identify the problem and propose solutions, and at the same time, we will consider appropriate compensation to Mr. Hu's satisfaction," Mr. Wang said. ”
At present, the incident is still under negotiation, and Mr. Hu asked to dismantle the vehicle to find out the problem, and reserved the right to request the return of the car. For this dispute between the owner and the dealer, people expect the Porsche Centre to provide a reasonable solution to resolve the conflict between the two parties, so that Mr. Hu's car buying experience can be satisfactorily resolved.