Recently, a street violence incident occurred at a wonton shop called Qianli Xiang in Changzhou, Jiangsu Province, which sparked widespread discussion. One customer was reportedly verbally abused and beaten by the shop owner for simply adding a little extra spice to the ravioli. This incident has aroused strong attention and discussion on the Internet, but unexpectedly it has sparked even greater controversy.
After the incident, the customer's anger did not subside, and the humiliation and bad attitude of the store owner were put on social **. This caused a large number of netizens to be angry and condemned, and they expressed their boycott and anger at the store on channels such as Meituan Reviews. A netizen wrote: "Go eat, eat one without squeaking, and be careful of your big tooth ......."Another netizen joked: "Do you have to bring b......races to your house for dinner?"These angry voices became a force to put pressure on the shopkeeper.
As the incident unfolded, the shopkeeper's emotions became more agitated and angry. He abused and intimidated netizens through social **, and even said that he would personally beat netizens out of the store. Such a move further exacerbated the contradictions and dissatisfaction with the store on the Internet.
* An investigation was conducted after the intervention, and although there was no evidence that the customer's front teeth were knocked out, it did find that the owner had verbally abused and beaten the customer. Therefore, ** gave a public security punishment to the shopkeeper Ma Moumou. I thought that with the punishment of the shopkeeper, the incident would be calmed down, but the situation escalated further.
It is understood that the wonton shop involved is not a direct store or cooperative store of the Thyme Company, but a franchise store that fraudulently uses the company's brand without authorization. Senli Wonton King said in a statement that it reserves the right to take legal action because the owner used the registered trademark of Senli Xiang as a store name without authorization, aiming to pursue more traffic. This statement makes the actions of the shopkeepers involved even more illegal and unethical.
This incident has sparked widespread public concern about the service attitude of the catering industry, as well as serious vigilance against fraudulent brand use. Similar incidents have occurred in the past, such as a street violence at a fast-food chain last year, which damaged the chain's reputation. The rapid spread of the incident and social networking directly led to the closure of the store and its business difficulties.
The violence on the streets of wonton shops has had a certain negative impact on society. First of all, this kind of abusive and violent behavior of shopkeepers against customers seriously violates the rights and interests of consumers, and arouses public doubts and dissatisfaction with the food service industry. Second, the incident has sparked discussions about brand impersonation and business ethics, deepening public vigilance and rejection of such behavior. Finally, the pressure of this incident prompted the shopkeeper to deal with it, conveying to the society a zero-tolerance attitude towards violent incidents.
The whole incident caused a huge blow and pressure to the owner involved, and an Internet catering platform quickly removed the store. This incident has made consumers' consideration of brand trust more important, and at the same time, it has also put forward higher requirements for industry operators. Only when customer satisfaction and rights and interests are fully protected, can the catering industry win a good reputation and long-term development.
In this case, the voice of the consumer and the power of social networking played a crucial role. Their outrage and denunciations led to the shopkeeper being duly punished and provoked deeper thinking and ** on similar issues. However, we also need to make it clear that social networking and discussion is only one way to solve problems, and the most fundamental thing is to strengthen the supervision and education of business practices to safeguard the rights and interests of consumers and social fairness and justice.
In the face of this incident, we can't help but ask, how to improve the attitude and quality of catering serviceHow to avoid brand fraud and confusion of business ethics?Please leave your comments to discuss these important topics together.