[Ding Science and Technology Network Observation].Recently, some well-known applications and APPs have had technical failures, resulting in many users being unable to use them normally.
On November 12, Alibaba Cloud malfunctioned, resulting in the failure of many Alibaba apps. On the evening of November 27, the Didi app suffered a system failure, resulting in a large number of users being unable to log in to take a taxi normally. On the evening of December 3, Tencent** had a network failure, and some netizens reported that the homepage could not load content, and VIP users could not read members**.
According to public information, the technical failures mentioned above are not "cyber attacks". For example, on the 12th, Alibaba Cloud confirmed that the cause of the failure was related to an underlying service component. Didi said in an apology statement on the 28th that "it is preliminarily determined that the cause of this accident was the failure of the underlying system software, not an attack on the Internet."
Some commentators believe that the successive technical failures of Internet giants are related to their push to "reduce costs and increase efficiency". Of course, this statement has not been confirmed by the above-mentioned enterprises. In the view of Ding Science and Technology Network, Internet services and apps with a huge number of users should be alerted through the above events and make greater investment in operation and maintenance support.
On the one hand, now that the whole society has entered the era of the Internet and mobile Internet, cloud services, social networking, payment, taxi, takeaway, etc. have penetrated into all aspects of people's production and life.
On the other hand, technical failures are also unbearable for ISPs. In addition to direct financial losses, technical failures often lead to damage to the reputation of the company, which is difficult to repair in the short term, which will affect customer cooperation orders and user loyalty. For example, if a cloud service fails frequently, customers will likely consider switching service providers to avoid possible data lossOnce there are frequent technical failures in entertainment apps, it will be difficult to attract users to recharge membership consumption.
Therefore, Ding Science and Technology Network believes that for large Internet service providers, we must attach great importance to the role of technical operation and maintenance, and cannot think that the operation and maintenance department does not generate income is a burden on the enterprise, and it is an enterprise cost that can be greatly reduced. At the same time, it is necessary to establish a reliable fault response mechanism, which requires not only sufficient technical expert reserves, but also a rapid response and process disposal process to ensure that the disposal can be completed accurately and quickly at the first time when the fault occurs, and reduce the loss of enterprises and users to a minimum. (Ding Science and Technology Network original, **be sure to indicate**: Ding Science and Technology Network).