The moment I got the coach bag, I was dumbfounded on the spot!!
A week ago, a girl named Grace (@srcmaterial) scolded Coach by name on TikTok.
And this scolding also attracted a large number of melon-eating netizens to watch.
In TikTok, the copyright belongs to the original author According to Grace, her grandmother gave her a coach bag a long time ago, and she has liked it since she received it, and she almost can't leave the bag.
Because the bag is big and can hold a lot of things, it's just perfect.
However, it is this bag that is carried every day, and there will always be wear and tear over time, and the strap of this bag suddenly broke not long ago.
Reluctant to throw it away, Grace tries to deliver the bag to the Coach store to see if she can save it.
In the beginning, everything went smoothly. After talking to the clerk, Grace was told that she could fix the bag for $108 and that the clerk would send it to her.
The clerk was friendly and the plan given made Grace very satisfied.
So, after paying the repair money, Grace put down the bag with peace of mind and waited for her "new bag" with peace of mind.
However. When Grace received the bag in the mail, she was dumbfounded.
They sent me the bag back. Or is it bad?"
After showing the netizens the bag they received and the broken strap, Grace also saw a note stuffed inside the bag that said they could not repair the broken strap.
What's even more outrageous is that the letter did not say that they would return the repair money they had paid earlier.
gave the money, not only did the bag not be repaired, but also did not help her clean the bag. Looking at the dirty and torn bag in her hand, Grace was furious and directly called the coach company.
*After connecting, the customer service said that the qualifications would be reviewed, and after waiting for a while, the reply said that Grace could not be refunded because she did not have a transaction number.
It was one of the most ridiculous customer service interactions of my life"。
*In the end, Grace accuses Coach of cheating, followed by a lash of rage.
While this package can be repaired, I know it can't be restored to its original state. It's okay, I'd be happy to do it myself. But this kind'No, you can't'The fraud of refunds makes me sick. ”
After reading Grace's bad experience, many netizens were angry with empathy, and in the comment area, many people had the same experience.
I've had a similar experience with coach. Now I always bring leather goods to the local shoemakers, who ask for less and do better. 
I will never buy a coach bag again. They did the same to me. My zipper broke in the first year, and they wouldn't fix it. 
I have a big company bag that needs to be repaired (also within the refund period) and I sent it for repair. They dragged on for months. Only half of it was back
Some people even complained that this bag is disposable, and there is no after-sales service at all.
Have you ever heard of someone who has had a good experience with such a handbag company's repair shop?
My bag was broken due to a defect and an employee at the Coach Outlet store lied to me that the Outlet bag could not be repaired once it was damaged
And the sharing between Grace and netizens also made many netizens bluntly talk about lightning avoidance.
I haven't bought a coach bag in years, and after reading these, I don't think I'll ever buy them again.
@coach Just bought a new bag for my mom as a Christmas present, if I had seen this before**, I don't think I would have bought it.
So, have you ever encountered such a bad thing when you bought a bag before?
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