To use a voice robot, you must first prepare a set of business scripts, and the design of this script may directly determine the subsequent use effect of voice robots. The writing of this script is generally not directly completed by robot manufacturers, only the users of the business, they know their own business and their customers best, and can write it. So what do you need to pay attention to when writing such a script?
1. Clarify the goal: First of all, it is necessary to clarify what the goal of the voice robot is. Whether it's to provide information, solve problems, market products, or for other purposes. Once you have a goal in mind, you can develop a language plan for it. That is, it corresponds to the speech configuration of our robot background, which we also call the main process.
2. Understand the audience: Understand who the audience of the voicebot is, what their needs, interests, and questions are. Choose the right language style, wording, and tone of voice based on your audience's characteristics to better communicate with them.
3. Be concise and clear: The speech should be concise and clear, and avoid using overly complex language or overly technical terms. At the same time, be careful to be concise and to the point so that you don't go around and confusing your audience when answering questions.
4. Highlight the key points: When formulating the speech, it is necessary to highlight the key points, put the important information in the front, and put the conclusive language in the back. This makes it easier for the audience to get to the point and improve communication efficiency.
5. Guided interaction: Voice robots need to interact with the audience, so the speech should be guided. Questions or suggestive language can be used to guide the audience to think or act, while paying attention to tone and attitude so that the audience feels respected and understood.
6. Avoid negative language: Avoid using negative language, such as "no", "but", "can't", etc. These words can easily make the audience feel rejected or denied, which can affect the effectiveness of communication.
7. Continuous optimization: The script needs to be constantly optimized and updated, and adjusted and improved according to feedback and actual effects. Feedback and suggestions from the audience can be collected, and improvements and optimizations can be made based on the feedback to improve the speech level and service quality of the voice bot.
In short, in order to do a good job in the speech of voice robots, it is necessary to formulate appropriate speech for the target audience, and continuously optimize and improve. At the same time, attention should be paid to the use of positive, friendly and guiding language to improve the effectiveness of communication and the quality of service.