The railway department actively responded to the work report, continuously improved the passenger experience, and provided more convenience for the elderly and the disabled.
In this year's work report, actively responding to the aging of the population and promoting the development of the aging cause and pension industry have become important topics. At the same time, the care service system for the disabled has also been further improved. In this context, the railway authorities have responded positively and continuously improved the passenger experience to provide more convenience for the elderly and people with disabilities.
1. The new passenger regulations make it more convenient for key passengers to travel.
In the "China State Railway Group Railway Passenger Transport Regulations", which came into effect on January 1 this year, it is clear that passengers with specific documents can purchase preferential tickets. For example, holders of the People's Republic of China Disabled Military Certificate, the People's Republic of China Disabled People's Police Certificate, and the National Comprehensive Fire and Rescue Team Disabled Personnel Certificate can purchase preferential tickets. In addition, visually impaired passengers can bring guide dogs into the station, and special key passengers such as the elderly, young, sick, disabled, and pregnant with reduced mobility can also bring wheelchairs and folding strollers into the station for free, making travel more convenient.
Second, the railway 12306 app online love version mode.
In September 2021, the railway 12306APP launched the love version mode, adapting the font and typesetting, and the interface has the characteristics of large fonts, large icons, and high contrast. This mode is convenient for visually impaired passengers, allowing them to more easily access information such as train numbers, entry and exit, etc.
3. All manual windows support cash ticket purchase.
Manual ticket windows are still available at all railway stations, and all windows support cash ticket purchases. In addition, some stations have also set up love windows, which can give priority to cash ticket purchases and changes for key passengers such as elderly passengers.
4. Seniors over 60 years old can enjoy priority ticket purchase service.
The railway department has set up a special priority ticket purchase window for the elderly at the station to provide more convenient ticket purchase services for the elderly over 60 years old. These counters usually have dedicated staff who are more patient with the elderly traveller to ensure that they can purchase tickets smoothly.
5. Facilities such as car rooms, mother and child waiting rooms, and military waiting rooms provide more humanized services.
The railway department has set up facilities such as train rooms, mother and child waiting rooms, and military waiting rooms at the station, and ensured that the environment of these facilities is clean and tidy, and the services are in place. These facilities provide more convenient and humanized services for the elderly and people with disabilities, making them more comfortable while waiting for the bus.
6. The green channel provides convenient services for key passengers.
A green channel will be set up at the ticket gate to provide manual ticket inspection services for key passengers, and at the same time, key passengers will be arranged to check in advance to enter the station, and the staff of the joint control platform will pay close attention to and protect safety. This measure provides a safer and more convenient service for key passengers with reduced mobility.
In general, the railway sector has actively responded to the problems of population aging and the care of people with disabilities through a series of service measures to facilitate and benefit the people. These measures not only improve the passenger experience, but also provide more convenience and care for the elderly and people with disabilities. We believe that in the future development, the railway department will continue to provide better services for passengers and promote the development of China's aging cause and pension industry.