Hello passengers, please don't worry, we will definitely do our best to ensure your smooth travel ......”
At 17:09 on December 15, the Ground Service Support Department of the Northern Branch of China Southern Airlines received a request for help from passengers**. A group of 48 people will take China Southern Airlines flight CZ6597 from Shenyang to Ningbo, the departure time is 18:10, and the check-in counter closes at 17:30. Due to the large snowfall in Northeast China in recent days, the tour group arrived in Shenyang by other means of transportation one hour later than expected. At this time, the heavy snow is still ongoing, and the group may not be able to arrive at the airport before the check-in deadline, and passengers hope that China Southern Airlines can help ensure that their group travels smoothly.
After receiving **, the staff of the ground service department of the northern branch of China Southern Airlines reassured the passengers not to worry, and asked about the team's current location and estimated arrival time. When I learned that the team was expected to arrive at around 17:35, I immediately explained the situation to the leader on duty that day. The "Nuannan" service team of the northern branch of China Southern Airlines acted quickly and went all out to ensure that the travel team traveled on time.
Hou Gang, the manager on duty that day, contacted the tour guide and asked the tour guide to do a good job of checking luggage safety tips in advance on the bus to prevent delays when checking luggage. The ground service department prepares special baggage tags so that the baggage checked by the group passengers can be quickly identified when the baggage is sorted. At the same time, the check-in counters were reserved and three security lanes were temporarily opened, and everything was ready to wait for the arrival of the travel team.
At 17:34, the group passengers finally arrived at Gate 5 of the T3 terminal of Shenyang Taoxian Airport. The "Nuan Nan" service team has been waiting here for a long time. After receiving the group passengers, the passengers will be quickly led to the specially reserved check-in counter for check-in.
At 17:49, all 48 passengers in the tour group completed the check-in procedures and checked in their luggage. Under the guidance of the "Nuannan" team members of China Southern Airlines, they quickly passed through the three separate security check lanes, arrived at the boarding gate and boarded smoothly, starting a pleasant journey.
The tourists of the group sighed: "Due to today's heavy snowfall, seeing that the trip is going to be in vain, thanks to the staff of China Southern Airlines, it is your enthusiastic and thoughtful service that has not affected our trip." Thank you so much China Southern Airlines!”
China Southern Airlines will continue to provide passengers with a high-quality travel experience with warmth and sincerity, think about what passengers think, help passengers need, comprehensively enhance passengers' recognition and trust in China Southern Airlines' services, and escort passengers on every trip.
Zhou Dan|Edited by Wu Yong, Liaoning Reporter Station, China).
*: China**Net.