Recently, the topic of "Chinese stay, Japanese go first" has aroused widespread heated discussions.
However, the airlines involved have also been pushed to the forefront, and although the airlines involved have issued an apology, the boarding controversy has not stopped.
It is understood that the cause of the incident was that Ms. He planned to take an airline flight from Shanghai Pudong Airport to Osaka, Japan on the morning of December 7, during which Ms. He had already completed the baggage check-in procedures and was waiting for boarding.
According to Ms. He, her original boarding gate was D64, and she went to the bathroom halfway, and when she returned to the D64 gate again, she found that her boarding gate had been changed to D60.
According to Ms. He, there was also a Japanese passenger who was late with her, but the staff led the Japanese passenger directly to the plane and refused her boarding request, Ms. He said she was very incomprehensible and angry.
In order to find out the reason, Ms. Cargo approached the staff at the service desk to inquire about the situation, and asked why she was not prompted to change the boarding gate
The staff said that before boarding the plane, they had picked up the horn and shouted again, which meant that Ms. He had gone to the bathroom, and she could only blame herself for not hearing it.
Then Ms. He asked: "Why am I late with the Japanese passenger, he can board the plane, but I can't, is the Japanese going to be superior?"”
The staff member did not answer directly, but while swiping his mobile phone, he impatiently explained: "This has nothing to do with nationality, because his luggage is still on the plane, so he got on the plane first."
This explanation is obviously not convincing, because Ms. He has already checked in her luggage, and the luggage is already on the plane, so it stands to reason that Ms. He must also board the plane, otherwise it will cause the situation that the luggage arrives in Osaka first and the person is still in Shanghai.
Besides, the passengers on the plane are quotas, that is to say, there are as many boarding passes as there are people, and Ms. He and her luggage have already passed the ticket inspection, why does she not meet the boarding requirements?There is something wrong with this.
On December 11, the relevant responsible personnel of the airline responded that the incident was caused by the work error of the staff, and there was no favoritism towards foreign passengers, in fact, both of them were late, and they could not board the plane according to relevant regulations.
However, due to a mistake made by the staff when recording the information, the information of the Chinese passenger was mistakenly set to "boarded", so the Chinese passenger had to board the plane.
However, there was another problem when issuing the boarding pass, due to the rush of time, the staff did not follow the process to check the passenger information and boarding pass information again before boarding, but directly issued the boarding pass to the Japanese passenger, which eventually led to this misunderstanding.
Although this incident was caused by the staff's mistake in entering the information, the relevant staff did not check the passenger's relevant information according to the process, and only issued the boarding pass based on their personal feelings, which led to mistakes and mistakes, and eventually led to a bad wind direction.
On December 11, the person in charge of the airline involved told reporters that the staff involved has been suspended and the flight management team will be held accountable.
It is understood that after the incident, after the airline involved learned about the situation, it also provided Ms. He with accommodation and changed air tickets as soon as possible, and Ms. He has successfully arrived in Osaka, Japan on the next day's flight.
In response to this incident, netizens have a lot of opinions, some netizens look at the problem from the perspective of national feelings, and some netizens look at the problem from the perspective of security.
For example, the following netizen has a very unique opinion, he believes that people and luggage should maintain a high degree of common progress, and people and luggage cannot be separated, in case you meet someone with bad intentions, it will be troublesome.
Some netizens also criticized the attitude of the staff, thinking that it was very unqualified to respond to passengers while playing with mobile phones.
Write at the end. For this matter, I don't blame netizens for not buying it, why?As the most demanding aviation management system, both aircraft safety and passenger information management are extremely important.
However, this time, there were two mistakes in a row in one thing, and there were also some problems with the temporary change of the boarding gate, since the passenger's boarding gate was changed, he was obliged to notify him, and if he did not do so, he would not have done his job.
In addition, the quality of the staff does need to be improved, the delay of the flight is a very annoying thing for the passengers, the first thing the staff should do in the face of the passengers' excitement, actively reassure, and seek a solution, instead of fiddling with the mobile phone, while appearing impatient.
Of course, we should not over-interpret this matter, after all, everything is secret, it is inevitable that the trouble caused by mistakes, if the response of the airline involved is indeed true, then our view of "nationality discrimination" is somewhat misunderstood by them!
What do you think about this?