The wolf is coming
6 p.m. The office of a manufacturing enterprise has a peaceful and tranquil atmosphere. Sun Ermao, the manager of the manufacturing department who was tired for a day, stretched comfortably. Just as I was about to pack up my things and get off work, an email popped up in the lower right corner of the desktop. 
To: All Department Managers.
Subject: XX OEM Audit Notice.
Hello everyone, I just received a notice that next Monday and Tuesday, XX OEM will come to the company to do the annual process audit, please prepare accordingly.
Quality Department Manager Zhu
Suddenly, the office was lively. Many colleagues scolded and started a discussion!
Didn't you just receive an audit last week?""yes, why is TM coming again?""Can you still make people stop for a while?"Before the whining was finished, Sun Ermao suddenly felt a shock in his thigh, took out his mobile phone and looked down. It turned out to be the boss's **. 
Hurry up and take three steps and make two steps, walk to a quiet place, and press the answer button.
Boss, are you looking for me?"Well, Manager Ermao, you received the customer audit notice, right?""Received it, boss, what instructions do you have?""The audit was originally in charge of Manager Zhu, but there was something wrong with the Chongqing factory, and Manager Zhu and I were going to report to the customer, so you are fully responsible for this audit, is there any problem?"”
Hearing this, dozens of "divine beasts" suddenly rolled in Sun Ermao's heart. 
Boss, I don't have any problems personally, but I'm mainly engaged in production, and I'm not familiar with the quality and system, so I'm a little worried. "Don't be modest, you have been fighting with quality for so many years, you are more familiar with their routines than anyone else, and every time a customer comes to audit, production is also the focus, you have so many years of experience in auditing, no problem!."”
Sun Ermao still wanted to refuse, but thinking that there was no suitable interface, he still agreed to the boss with tears in his eyes. 
hung up **, the more Sun Ermao thought about it, the more bottomless he felt in his heart. I had a ** with Manager Zhu of the quality department.
Old Zhu, I heard that the customer will come to review you next week. The boss drove the ducks to the shelves for me to receive, what needs to be paid attention to. "Brother Ermao, I'm on the way to Tianjin with my boss now, and I'm about to board the plane now, I'll transfer a document to you first, and then look for me if you have any questions, don't talk about it first." ”
Anyway, hang up**. After a while, the file was transferred through WeChat, and as soon as it was opened, Sun Ermao's eyes were straight!
As soon as I saw this, I couldn't look at it. Take a closer look and find:
Then a copy of the original ** was passed. 
The first thing is indeed "serious", and it is a "principle" program as soon as it comes up. Principles of preparation
1. After receiving the audit notice, the audit access interface personnel shall confirm the specific information and preparation matters with the auditor or the audit arranger, including the visitor, position, purpose, etc.;
2. The audit access interface personnel shall maintain the "Customer Access Audit Preparation List" according to the confirmation results, determine the applicable terms and responsible units, and publish each unit to prepare according to the preparation list
3. The responsibility for the preparation of each item is the responsibility system of the manager of each department, and the audit coordinator of each department prints the items to be prepared by the department before each audit and submits it to the manager of the department
4. The manager of each department shall designate the specific responsible person according to the confirmed preparations, confirm the completion and sign the preparation list for confirmation;
5. Each department shall submit the preparation list signed and confirmed by the department manager within the specified time limit and submit it to the audit and access interface personnel for summary
6. Review and access interface personnel according to the confirmation preparation list submitted by each department to summarize the preparation and release;
7. Failure to prepare and complete within the specified time limit shall be borne by the managers of each department.
In just a few lines, from the process to the responsibility, it is clear. Although Sun Ermao didn't understand it very well, he could still feel the power in it. 
For example:Point 1, "The wolf is coming", you should know whether it is a real wolf or a husky, from **, how long it will take, how many will come, why it will come, and what to do when it comes. Only by understanding this can we come up with effective countermeasures. 
A few lines, from process to responsibility, are clearly explained, another examplePoint 3Mobilize all employees, and the responsibility is to the people. You must know that the vast majority of customer audits are not only for one or two departments, and it is necessary to mobilize all employees, so what if there are personnel who do not cooperate. Come and seePoint 7, "Find the leader when there is a problem", grasp the "responsible person" of the leader, and the employees below will naturally fully cooperate.
principle" After reading it, Sun Ermao continued to flip down.
Itinerary
Confirm the purpose and approximate schedule of the visit with the client.
Develop schedules and publish communications (client, factory).
Seeing this, Sun Ermao couldn't help but think of a popular sentence on the Internet some time ago:
Not only the world is big, our company is actually quite large, for example, our company has more than 10 production lines, customers want to come to the company to see, if you don't determine the scope with him, there is no way to prepare. Sun Ermao muttered to himself. That thisScheduleWhat's the use?Recalling the previous audit experience, Sun Ermao suddenly became clear.
The role of the schedule:It's not so much about restraining yourself, it's about agreeing with customers and letting them not run around. For example, if the customer comes for three days, if he runs around without a plan for these three days, the result can only be a piece of chicken feathers.
Plan on the one hand to tell the customer that you'd better be here for this time period.
On the other hand, tell the personnel of each department, when the customer will go to your site, you don't run around, keep an eye on them!So the question is, what if the customer doesn't tell the schedule?Then arrange one for him in advance!"Well, at the end of the year, there are more customer reports, worried that some colleagues are not affecting your audit progress when you audit, I arranged a plan in advance, you see if there are any problems, you are sure that I will send it to everyone, so that all departments are on standby when you audit them"！
Sun Ermao saw the agenda in the main document, and also focused on the first and last meetings. The first meeting should determine: attendees, reporters, factory introduction, recent quality control and improvement introduction, recent client performance report (to ensure that the caliber is consistent), and analysis report on the improvement of the last audit problem (if applicable).
Sun Ermao recalled that in the past, at the first meeting of every important audit, the quality manager Lao Zhu would invite himThe boss attendedto show the importance you place on your customers.
Logistics
Seeing this, Sun Ermao felt that it was a bit of a fuss.
It will only be mentioned in ancient wars"The soldiers and horses did not move, and the grain and grass went first"logistical support.
What logistics can a small audit have? But don't say it, if you look closely, there are quite a lot of logistics items. 01 Translation
Confirmation of the language of the visit, arrangement of the translator.
If you are not familiar with it, you can ask the customer's nationality on the side, and pay special attention to the preparation of small languages, such as German.
02 Pick-up and drop-off
Arrange vehicle and driver transfers.
Determine the other party's flight, train number, pay attention to the type of vehicle, the cleanliness of the vehicle, refueling the fuel tank, preparing coke or gas drinks, the pick-up sign, driving route and other logistical details and the driver's neat attire).
For vehicle arrangement, Manager Sun remembers that the personnel manager talked about two principles: if it is an OEM customer, chooseModels manufactured by the other companyYou can't go wrong with picking up customers. If possible, selectHigh specificationsYou can't go wrong with some cars.
03 Welcome Facility
Prepare the welcome sign (in Chinese, German, Chinese, English, etc.), including the placement of the bracket.
Welcome carpet preparation and cleaning, beautiful and generous.
Confirmation of the lighting of the kanban board in the factory exhibition hall and cleaning of the display case.
Greening and plant placement in the factory.
04 Meeting Room Catering
Pay attention to the cleanliness and greenery of the tables, chairs and environment in the conference room.
Prepare meeting room seat card + seating arrangement.
Prepare a projector, computer, air conditioner, laser pointer (pre-commissioning is normal).
Meeting room coffee machine, coffee, coffee cups, juices, beverages, pastries, snack preparation.
Lunch Dinner contents are confirmed and booked in advance.
Special dietary needs, such as smoking, alcohol consumption, food restrictions, food allergies, etc.
Sun Ermao once, when eating at noon, Lao Zhu took the customer to the farmhouse that was a one-way trip of an hour, and it was called to feel the local specialties, and it was almost three o'clock when he finished eating and arrived at the company.
If you eat for a long time, you will naturally have less time for review :)05 Accommodation Other
Confirm the accommodation needs, check the reservation in advance, and reach an agreement with the customer, and pay attention to the customer's reimbursement standard.
Prepare small gifts (gadgets with the company logo printed on them).
Interview with escort protective goggles, protective clothing, protective shoes statistics and on-site distribution.
Seeing this, Sun Ermao finally realized that it was not easy for Lao Zhu.
Production site arrangement
The production site is the territory that Sun Ermao is responsible for, and he thinks that this piece should be very familiar. I saw that the ** piece was written like this. 01 The whole factory
It is forbidden to construct or debug any construction, renovation and commissioning.
It is forbidden for any on-site service personnel to enter the visiting area (dress, appearance, words and deeds in other areas are uniformly required).
5S control of each area of the factory (according to the division of responsibilities diagram).
The factory floor is cleaned as a whole.
Lighting inspection inside the factory.
Visit route + landmark + yellow line on the ground + regional marking.
02 Parts
The kanban in the incoming inspection area is maintained completely, and the sealing sample is in correct condition.
Send SQE to the first business site to ensure that the quality of high-risk parts is qualified and shipped (into a temporary containment state, 100% full inspection is required before it can be sent to the production line).
Qualified parts are pre-selected for audited production on the same day.
Preparation of containment areas (personnel, quality standards, racks, defective parts display, kanban, etc.).
* Preparation of key issues related to business, defect statistics.
03 Materials
The area and material are clearly identified and consistent with the physical object.
Material traceability and FIFO control.
There are no parts or products in unknown condition on site.
04 Quality
The incoming inspection shall be carried out according to the inspection specifications and sampling standards, and the inspection records shall be filled in completely and correctly.
The nonconforming product area (red cage, yellow cage) is neat and tidy, the nonconforming product is clearly marked, and there is a ledger established and consistent with the real thing.
* Quality control staffing, including incoming inspection, pre-installation, final inspection, patrol inspection, audit (emphasizing the treatment method after finding problems).
The on-site issuance of the quality standards of each monitoring point is confirmed, whether it needs to be updated, and whether the labels of nonconforming products are in place.
Confirm the status of semi-finished products and finished sealed samples next to the line and in the audit area.
Internal audit quality information dashboard update (client performance trend and project focus issue report, consistent with reporting questions).
Internal audit products are prepared in advance.
Cancellation of temporary containment operations outside the BOM range at the production site.
05 Production
The production line operators are fully equipped, and the labor protection equipment of employees is worn correctly and is consistent with ODS (production employee morale + labor discipline reminder).
Rework product control, rework line use, rework staffing, rework process training, and nonconforming product handling methods after rework.
The ODS hanging of each station is neat and complete, and the TPM check table is complete.
The error-proofing function of the special feature station is confirmed, and the employees are prepared to answer questions about ODS.
On-site yellow box in the nonconforming product handling identification treatment.
Line management kanban updates.
The production coordinator and production team leader of each line are divided according to the regional division of labor to monitor the quality of product manufacturing on site.
06 Engineering
Check the consistency of on-site process operation and ODS.
Maintain and clean the on-site equipment in advance to ensure the normal operation of the equipment tooling.
Station equipment is fixed and positioned.
Preparation of verification methods, questions and answers for error-proofing devices at critical stations.
Seeing this, Sun Ermao finally got a little ......
There are a lot of document requirements to scroll down. For example, business management, personnel training, project management, product and process development, quality analysis, ......
Anyway, it will be reviewed next week, and there is still some time, so let's see it here today. With that, Sun Ermao closed the computer.