Nine News.
At around 9:00 p.m. on December 24, Shanghai Disney Resort issued an important notice stating that "Zootopia: Heat Tracking" is currently temporarily suspended, and the resumption time is yet to be determined. Other experiences at Zootopia, including entertainment, dining, merchandise and more, will continue to operate as normal.
At 14:07 on the same day, Shanghai Disney Resort posted on Weibo that "Zootopia: Heat Tracking" is currently temporarily suspended. Shanghai Disneyland's Zootopia theme park officially opened on December 20. In the early stages of operation, it is expected that the new attraction "Zootopia: Heat Tracking" may be suspended or suspended from time to time. In the event of a temporary cancellation, guests are required to follow the instructions of the on-site cast and crew.
The project was opened only 5 days ago. What tests did the much-talked-about "Zootopia" encounter?
Have a child jump off the bus in the middle of the car?Disney did not confirm
Shanghai Disney Resort Zootopia is the eighth largest theme park in Shanghai Disneyland and the first in the world to feature Zootopia. "Zootopia: Heat Tracking" is one of the main attractions, and it is the first trackless ride ride in China, which has been quite popular since its opening, with many people queuing up.
Why was the project suspended?On social platforms, a suspected witness posted on the 24th that he might have jumped out of the car because of a child.
Suspected witnesses speak out on social platforms. Source: Xiaohongshu Screenshot.
There was a kid in our car who was hot tracking, said something had been dropped, and then suddenly jumped out of the car to pick it up. After that, I saw the child running after the car, and after a short while, the car went to another area and the child was no longer visible. The object stopped, and the cries of children were heard. After a few minutes, a staff member went to the front, and then a little later, the staff came in and took us out. Subsequently, the netizen added in the comment area: "The project was still running after the child jumped out of the car, and followed our car for a while, her parents and the people in our car were very anxious to tell her to hurry up and get on the car, and the car stopped after a while, and I can't remember how long it stopped." After the project was stopped, the parent was held down by the pressure bar and could not get out of the car, and she apologized to the people in our car at that time. ”
Interior scene of "Heat Tracking" Source: Courtesy of tourists.
Another netizen posted that he was in front of the accident vehicle, "There was a child whose headband fell off, and then jumped down to pick it up, but he couldn't keep up with his mother's car, the child ran all the way, and then stood still, and was pressed by a left-turning car behind, when the lights were on, my mother was still in the car, because the railing pressed her, my mother couldn't get out of the car, and kept calling her daughter's name there." ”
In addition, many tourists said on social platforms that they waited in a long line to enter Zootopia or wait to play the project, but they were suddenly told that "heat tracking" was closed, which was very regrettable.
At about 15 o'clock on December 24, the "Zootopia: Heat Tracking" project was suspended, and the waiting time for entering the "city" was still about 180 minutes. Image source network.
The reporter saw that on December 24, the queue time for entering the "Crazy Zootopia" theme park was as long as 180 minutes.
For the emergency situation of the day, many tourists expressed their helplessness, "I queued for 120+ minutes today, but I haven't sat on the heat tracking", "I bought a ticket and a hotel, this time I came to play heat tracking", "It's mainly a round-trip fee + time arrangement, and I can't (know) when I missed the next time".
As of the evening of December 24, The Paper reporter asked Shanghai Disney officials about the reason for the suspension of the operation of the "Heat Tracking" project, but did not receive a response.
Previously reported:
On December 23, a number of netizens posted that Shanghai Disneyland's "Zootopia: Heat Tracking" project had caused guests in the queue to be trapped in the queue area for more than three hours due to equipment failure, and some guests did not leave until 2 a.m. A netizen said in the comment area that after the project failed, the staff gave priority to compensating the tourists at the head and end of the queue area with three fast passes, so that they could experience other projects first, but the tourists in the middle of the queue area were compensated later, and this compensation difference disappointed her. Another netizen said that part of the queuing channel was outdoors, and the weather in Shanghai that day was minus 7 degrees, which still made the tourists queuing outdoors stranded for a long time. In the ** taken by this netizen, it can be seen that there are hundreds of tourists queuing up to play the project that day, and the tourists queuing outside frequently rub their hands because the weather is too cold. 
Source: **Screenshot.
The reporter called the official ** of Shanghai Disneyland, and a staff member said that due to the complexity of the ride system of the "Zootopia: Heat Tracking" project, the site may need temporary operation and maintenance, for the safety of guests. When the reporter asked whether the project had broken down many times, the staff said that because the Zootopia theme park was officially opened on December 20, it was inevitable that the equipment would fail, and the park was trying to repair it. When asked about the fact that tourists were trapped in the queue passage of the project on the 23rd, the staff responded, "Tourists can actually go out, but some tourists still want to experience the project, so they are waiting for repairs at the site." ”
Source: vcg
For only some tourists who were compensated on the 23rd, the staff said that when such a situation occurs, it is possible to get compensation with the on-site cast and crew or feedback from the visitor center, and if there is no feedback on the day, the follow-up feedback can also be compensated after verification. Regarding the compensation plan for equipment failures, the staff member said that it is generally compensated for several fast passes. On December 24th, @上海迪士尼度假区 announced that "Zootopia: Heat Tracking" is currently temporarily suspended. Please visit the Shanghai Disney Resort official app for the latest information on attractions. **The Paper, previously reported.