On the afternoon of January 8, the Civil Aviation Administration of China held a regular press conference, and the relevant person in charge introduced that the 2024 Spring Festival will start on January 26 and end on March 5, a total of 40 days. According to **, the number of civil aviation passengers during the Spring Festival will reach 80 million, with a daily average of 2 million passengers, which is expected to hit a record high. The peak number of passengers is expected to occur on February 8 (the 20th day of the first month of the first month) and February 25 (the 16th day of the first month). From the perspective of the domestic market, the overall flow of civil aviation passengers is staggered to start school, return to home, travel and travel, etc., thanks to the extension of the Spring Festival holiday this year compared with previous years, "visiting relatives + tourism" will become a popular travel mode this year. The popular routes are mainly concentrated in the four major urban agglomerations of Beijing-Tianjin-Hebei, Yangtze River Delta, Guangdong-Hong Kong-Macao, and Chengdu-Chongqing. In addition, the number of tourists in southern tourist cities such as Sanya and Haikou, as well as ice and snow tourism cities in Northeast China and Xinjiang, will increase significantly. From the perspective of the international market, the outbound travel market is expected to form a short-term peak season during the Spring Festival, and there will be a small peak in the number of single-day international flights before and after the Spring Festival, and neighboring countries such as Japan and South Korea and Southeast Asia will become hot spots, and the demand for international family visits and study abroad will also increase.
With the high superposition of the flow of family visits, students, workers and tourists, it is expected that the average daily guaranteed flights of national aviation during the Spring Festival travel period will reach 1650,000 classes.
In order to successfully complete the task of ensuring the Spring Festival transportation of civil aviation, the Civil Aviation Administration of China has made adequate preparations in advance, scientifically researched and judged, and refined measures, focusing on ensuring aviation safety, increasing capacity investment, and providing sincere services.
In terms of aviation safety, the Civil Aviation Administration of China has always adhered to firmly establishing the concept of safe development, and grasped safe production with a sense of responsibility of "always rest assured".
The first is to refine the deployment of safety production work, and specially issue industry documents, requiring all production and operation units to closely combine the characteristics of civil aviation winter operation, improve various plans, strengthen emergency response training, and ensure the safety of winter operation.
The second is to deepen the investigation and management of hidden dangers, organize the whole industry to conduct in-depth self-examination and self-improvement in accordance with the principle of "dynamic clearance of potential safety hazards", strictly prevent personnel from being lax and paralyzed, and ensure the reliable working conditions of aircraft and facilities and equipment.
The third is to strengthen safety supervision and management. According to the characteristics of passenger and freight circulation and winter operation in the Spring Festival, supervise and urge the production and operation units to strictly self-inspect, organize and supervise key units and key issues to conduct in-depth supervision, and carry out special inspections on safe operation during the Spring Festival transportation period to clear the hidden dangers of problems.
In terms of capacity investment, the Civil Aviation Administration of China (CAAC) has introduced a number of measures to help the industry optimize capacity arrangements.
The first is to issue a notice to encourage airlines to arrange flight schedule increments at airports where demand is strong and relevant requirements are met.
The second is to organize the mid-season flight review of the 2023 winter and spring season, support airlines to adjust the route network structure in a timely manner, and ensure the capacity investment of hot routes. At the same time, during the Spring Festival travel period, airlines will be supported to organize overtime and temporary operations on the basis of meeting the comprehensive support capacity, and encourage the construction of "trunk branch and full network" domestic through flights, so as to improve the flight density and network accessibility of routes.
The third is to continue to do a good job in ensuring the smooth flow of air logistics, adhere to the "one thing one coordination", flexibly allocate transportation capacity arrangements, and actively coordinate and increase peak transportation support and resource investment to ensure the guarantee of urgent and key materials.
In terms of service guarantee, all units of civil aviation will always adhere to the concept of "people-centered", do a good job in service work with heart and affection, and provide passengers with a comfortable journey experience.
The first is to fully consider subjective and objective factors such as the market and weather, further optimize flight scheduling, strengthen coordination and cooperation, improve flight normality, and reduce the negative impact of flight cancellations and delays on passengers' travel.
The second is to do a good job in all aspects of in-flight and ground services, and provide more care and care for passengers with special needs such as first-time passengers, the elderly, the disabled, and unaccompanied children.
The third is to do a good job in handling flight delays, and refine work plans such as information notification, ticket refund and change, accommodation guarantee, transfer and evacuation.
Fourth, airlines, airports and aviation sales network platforms (OTAs) should strengthen on-duty duty, strive to improve the customer service connection rate, and solve passenger demands in a timely manner. The Consumer Affairs Center should strictly implement the duty system, closely monitor the trend of complaints, and urge enterprises to do a good job in handling passenger complaints.
Fifth, we will do a good job in the prevention and control of new coronavirus infection and other key infectious diseases in winter and spring, implement prevention and control measures in key public areas such as airports, guide passengers to do a good job of personal health protection, and publicize and advocate wearing masks when taking flights. Finally, it is also necessary to remind passengers and friends to strictly abide by the relevant regulations on carrying hand luggage on flights, prevent illegal carrying of "oversized, overweight, and overweight" luggage into the cabin, and achieve civilized and comfortable travel.
In the next step, the Civil Aviation Administration of China will conscientiously implement the work requirements of the Spring Festival, continue to carry out situation research and judgment, and dynamically optimize safeguard measures to ensure that the people are provided with safe, reliable, healthy, comfortable, efficient and high-quality air transport services.
*: CCTV news client.
Editor: Wang Di.