On December 13, a restaurant in Changzhou, Jiangsu Province, completely aroused heated discussions among netizens because of a bowl of wontons.
This is not because of how delicious the ravioli are, but because the owner of this shop, because a customer added two spoonfuls of seasoning, went into a rage, which eventually led to the closure of the store and became the focus of attention.
The event passed
The story takes place on an ordinary afternoon, a young man in a pink sweatshirt orders a wonton in the store.
A lot of people like to add a little vinegar to their ravioli, or put some chili peppers, and this guy is no exception.
However, the owner of the shop treated the seasoned customer in an unexpected way.
The boss asked the guy, "What are you doing?"”
Bad attitude, tone **.
The guy was surprised: "I'll add some spices?"”
Unexpectedly, this sentence annoyed the proprietress with her.
She shouted fiercely: "It's like this every time I come, add too much!."”
Although the guy explained calmly, the boss was extremely angry, and even slapped the guy in front of everyone and said viciously:
"If I don't add it to you, it's okay if I don't add it to you, you can go quickly. ”
Such an arrogant attitude is really jaw-dropping.
The young man did not get angry, but persuaded the boss: "I'm here for dinner, is there anything wrong with this?".”
But instead of calming down, the boss became more agitated.
This process, which happened to be recorded by a customer with a mobile phone, later became the key evidence of the incident**.
After that, the matter quickly spread on the Internet and attracted widespread attention.
Netizens have expressed their condemnation of the boss.
Some netizens commented: "Even if you add a bowl of ingredients, it won't make the boss lose money, these two people are usually too much!."”
Some netizens said: "These two people are really self-defeating, and it is difficult for this store to think about whether it is yellow." ”
Under the huge anger, netizens began to act.
They picked up the information about this wonton shop, and then poured into the takeaway platform to give bad reviews.
The ** of the incident has triggered a greater repercussion on the takeaway platform.
The reviews of the store fell instantly, and all kinds of negative reviews poured in.
Many netizens expressed their reluctance to support such a store and put it on a blacklist that is not recommended.
The huge pressure on the takeaway platform has also forced this wonton restaurant to face a reputational crisis.
Some netizens pointed out: "The proprietress also has a problem, and she has been fanning the flames on the side." ”
But in fact, more people question the boss's business vision, thinking that this kind of trivial matter can make the boss so angry, and lack the pattern and patience of doing business.
It was agreed that such operators did not deserve to own a business.
Under the pressure of **, the young man chose to call the police, and the Market Supervision and Administration Bureau and the public security department also quickly intervened.
According to reports, staff have gone to the store to find out what is going on, and the owner has also been taken back to the police station for investigation.
Faced with serious consequences, the wonton shop had to choose to close its doors and suspend its operations.
Zhou also saw the view
To be honest, the turmoil caused by this wonton is not only an incident in one store, but also a warning to the service industry and business ethics.
In this era of rapid information dissemination, every business behavior of a store may be subject to public scrutiny and judgment.
Doing business is not only about making money, but also about establishing a good reputation and credibility.
The lesson of this wonton shop owner is worth pondering for all business people.
In the operation, treating customers sincerely and respecting the rights and interests of consumers is the fundamental way to gain a long-term foothold in the market.
Perhaps, the owners of this wonton shop should reflect on it, because they seem to have forgotten the truth that "the customer is God" too early and too thoroughly.
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