A month ago, Ms. Dong sent two pieces of clothingDry cleaners
She is on dry cleaningThe effect is very dissatisfying
Ask the store to apologize.
Ms. Dong saidThe other side has a tough attitude
Ms. DongOne is a goose-down down jacket and the other is a coat of pure wool. There are two situations in dry cleaned clothes, the first is that the down jacket is not cleaned, and the second is that the coat is seriously deformed.
The first floor of Hangzhou Binjiang Wumart supermarket.
There is a Jiefeng dry cleaner.
Ms. Dong is a regular customer in the store.
She saidAfter the down jacket is re-washed
Washed clean,Just take it back.
There is also a pure wool coat in the store.
Ms. Dong: Let's look at this side, the placketIt's this wavy one.
Journalists: Wavy?
Ms. Dong: Yes, it's already wavy.
Journalists: What if you iron it a little with an iron?
Hangzhou Binjiang District Jiefeng dry cleaners Zheng store manager: No, it isShe's been wearing this dress for three years.
Ms. Dong: No three years.
Hangzhou Binjiang District Jiefeng dry cleaners Zheng store managerThat's what it looks like.
Ms. Dong showed the payment record.
She said the wool coat was.
Purchased on November 14, 2021.
It cost 1006 yuan
In this way, when Ms. Dong sent it for washing.
Just about two years old
Ms. Dong said the placket.
Refers to this long strip of fabric that is buttoned.
The edges are edged with white edges.
After the clothes are flattened,The placket has a wavy shape
Said the manager of the dry cleaner, Zheng.
That's how it was when it arrived.
Journalists: Then did you take a ** when you collected the clothes?
Hangzhou Binjiang District Jiefeng dry cleaners Zheng store manager: When I collected the clothes, because that day she was getting to the subway stationWhen I got off work at ten o'clock in the eveningI wore a raincoat on a rainy dayShe put it in the subway station,It was just packed in a bag, and I put it on the battery cart.
Journalists: Did you take a picture at that time?
Hangzhou Binjiang District Jiefeng dry cleaners Zheng store managerNo photographs were taken at the time.
After receiving the clothes, the manager of the dry cleaners, Mr. Zheng, did not take pictures.
But Ms. Dong sent the clothes before washing. Photographed**.
** Display, the placket inside is a little rolled
The placket on the outside was not photographed.
Hangzhou Binjiang District Jiefeng dry cleaners Zheng store managerIt's rolled,Look at it.
Ms. Dong: Then it's rolled up here, but it's not actually photographed here.
Hangzhou Binjiang District Jiefeng dry cleaners Zheng store manager: But you can't say that just because you didn't get a picture here, you don't recognize your side. Now I'm shooting here now, the effect is the same as your current effect, you can compare it, you can take a look at this dressI haven't gotten anything right now, and now this dress is fine.
Ms. Dong showed a second one**.
I said that I took it after the first wash.
* Display,At that time, the wool coat was crumpled
Ms. Dong: This is what it looked like after our first wash.
Hangzhou Binjiang District Jiefeng dry cleaners Zheng store manager: This means that I didn't iron it for you, and then I said you should bring itWe'll iron it for you.
Store manager Zheng believes that after ironing and ironing.
Judging by the current situation of this wool coat.
It should be considered a pretty good wash
Hangzhou Binjiang District Jiefeng dry cleaners Zheng store manager: This dress it is first and foremost woollenThe wool side is not elastic, and then it this one is edging,When she brought it, you didn't see its placket, these places are very dark, very dark, very dirty, very dirtyIncluding the cuffs, it is very dark and dirty.
Dry cleaning costs for two coatsIt's $60 in total
Ms. Dong said she had not made any claims.
The main thing is to hope that the other party will apologize.
Ms. DongShe wants to apologize to meBecause indeed she.
Hangzhou Binjiang District Jiefeng dry cleaners Zheng store manager: No,You should apologize to me,I didn't wash this dress for you.
How do you wash a wool coat?
The reporter invited a gentleman in the supermarket.
and a ladyLive reviewsMomentarily.
Male customerCan't tell.
Female customer: Isn't it quite clean?
Ms. Dong: It's not clean or not, it's to say this placket,Pull me like thisIt's when we buckle it normally, it's already, I'll buckle it for you normally.
Female customer: I don't think this kind of clothes are washed in a dry cleanerIf you wash it at home, it will also have a slight curl.
Ms. DongIt's because I don't want to wash like this at homeThat's why I sent it to the dry cleaner to wash it, right?That's the reason.
The reporter asked Ms. Dong to put on the wool coat and take a look.
JournalistsIt's fine to wear.
Ms. Dong:Well.
Ms. Dong was actually angry about the effect after the first dry cleaning.
Said that the down jacket was not washed at that time.
The woolen coat was crumpled again.
However, after the second treatment, the store has improved a lot
Ms. Dong felt fine after trying it on the spot.
Under the persuasion of reporters,There will be no more entanglement