Now I am really tired of taking a plane, not only have to worry about whether the plane can take off smoothly and arrive safely, but also have to deal with all kinds of strange situations. A while ago, some airlines announced that they were going to introduce the "voluntary weighing of passengers" regulations, which sparked heated discussions, recentlyAnother Chinese passenger was kicked off the plane, the reason was that he ran to the toilet too often?!
What's going on?
On February 9, the day of Chinese New Year's Eve in North America, Joanna Chiu, a Chinese-American journalist who lives in BC, took a plane to travelThe destination is Mexico.
At that time, Ms. Zhao had successfully completed the registration procedures, found a seat and settled down to sit down and wait for takeoff, but because of gastrointestinal discomfortThe plane went to the toilet several times before it took off. Although she was not very well, Ms. Zhao felt better after taking the medicine and was about to sit down and wait for takeoff.
But the crew seemed to notice that Ms. Zhao was running to the toilet a bit frequentlyDrove her off the plane directly!
Under the constant urging of the other party, Ms. Zhao was at a loss, hurriedly left the money on her body with her friends, and then was kicked off the plane.
She repeatedly said that she had taken stomach medicine and that her condition was improving, and that there was nothing serious, but WestJet staff did not accept this statement and insisted that she could not get on the plane.
In desperation, Ms. Zhao took out her mobile phone and wanted to take pictures of the whole process as evidence.
At this time, she recalled, a supervisor saw her video and threatened her, saying, ".If you don't delete **, don't think about taking the next day's flight. ”
In the end, Ms. Zhao hired another staff member to help, and finally successfully rebooked the flight. But the pain wasn't over, and when Ms. Zhao asked for flight information, a WestJet employee declined the requestonly threw the sentence "come back tomorrow".
Accepting the fact that even if she wanted to fly, she would have to wait for tomorrow, Ms. Zhao booked a hotel near the airport and asked WestJet to pay for the taxi, but the supervisor refusedThe other party also found guards to intimidate her. Ms. Zhao said she was "saddened" that she had to go public about her experience or she would not be able to get help.
After this incident, WestJet responded under pressure, "We sincerely apologize for the inconvenience and discomfort experienced by Ms. Zhao during her recent travel experience. However, WestJet doesn't feel like it's doing anything wrong. "While unexpected illnesses may arise during travel, maintaining a safe and healthy environment for all passengers and crew is paramount. If a guest is deemed unfit to travel due to illness, the cabin crew must make difficult decisions for safety reasons. "
They apologized for the mishandling of the follow-up, and the spokesperson said they contacted Ms. Zhao socially and rearranged her accommodation.
We apologise for miscommunication throughout the journey and will review our procedures to ensure that any guests in a similar situation in the future receive appropriate support and guidance. ”
I believe everyone still remembers that last year there was a rather shocking "plane poop" incident, although we are not witnesses, but this picture can make people shudder just by brain supplement.
Recently, there has been an incident in which a passenger died violently on the flight due to physical discomfort.
In fact, it is not surprising that WestJet will deal with it in this way, but the attitude of the airline's follow-up staff is indeed unsatisfactory.