Xiaogan City, Xiaonan District, Station Street, Shengli Community Harmony Garden Community, as one of the pilot communities to create together, at present, under the leadership of the Street Party Working Committee and the community party organization, and with the support of the two-level sinking community team in the urban area, the community business committee will work with the property company and community residents to transform and upgrade the infrastructure and living environment of the community.
Open up the "heart wall" and be a good caring. In the past, the community owners committee could not hold several meetings throughout the year, and some residents did not know who the members of the owners committee were, and they were used to directly reporting to the community when they encountered problems, and their recognition of the owners committee was not high. At the beginning of the pilot work, the community convened the members of the Owners' Committee for a meeting, explained in detail the concept and methods of co-creation, and "cheered up" the members of the Owners' Committee to support their work. In order to open up the work situation and find out the needs of residents, the members of the property committee visited one by one, successively carried out 3 rounds of household publicity, 2 questionnaire surveys, organized 3 yard meetings of owners' representatives, collected and summarized 11 problems, and gave timely feedback to the community and property management companies to coordinate and help residents solve problems. During the visits, the members of the Owners' Committee have narrowed the relationship with the residents of the community and enhanced the influence of the Owners' Committee. From the indifferent words of the residents during the first visit, to the initiative to find the owners committee to report problems and make suggestions, the owners committee has strengthened its confidence and determination to serve the residents well.
Take the initiative to "walk in the opposite direction" and be a good partner. As Harmony Garden is an old community, aging houses, lack of infrastructure, no public activity space, and insufficient greening are the most concentrated problems reported by residents, and some problems cannot be solved by the property management company alone, resulting in some residents being unwilling to pay property fees, and the property management company cannot collect the property fees and will be unable to maintain the community due to financial problems. In order to break this "dead loop", the Owners Committee uses the method of co-creation, insists on working with the property management company in the same direction, does a good job in serving residents, and jointly studies the environmental transformation plan of the community. On the one hand, widely mobilize residents to participate in the environmental transformation of the community, have the money to contribute, and have organized residents to donate 7 batches, raising more than 30 yuan for the construction of public drying areas and damaged pavement repair, and carrying out more than 20 centralized cleaning activities, on the other hand, together with the property company, to strive for the support of the community, the co-construction unit and the competent unit Wuhan Railway Bureau, the community has added 1 garbage sorting kiosk, 3 micro fire stations, 32 electric vehicle charging piles, and 6 new energy vehicle charging piles. The smart access control system was activated. The property committee, together with the person in charge of the property company, has repeatedly come to the door to seek the support of the Wuhan Railway Bureau, and provided 10 façade houses of 300 square meters along the street to the community free of charge, and transformed the idle façade houses into a comprehensive service station full of railway elements and convenient service functions, which has been praised by the residents of the community, and at the same time greatly alleviated the contradiction between the owners and the property company, and the property fee collection rate has reached more than 95%.
Grandma Zhang, who lives alone in her 70s, rarely goes out before, since the construction of the community comprehensive service station, she will go to the service station every once in a while watching TV with a few old neighbors to talk about homely things, and at noon can also eat in the happy canteen.
Cultivate a "self-help group" and be a good fellow traveler. After the completion of the comprehensive renovation of the community, the property committee realized that in order to manage the community well and provide good services to residents, it is far from enough to rely on the strength of the property committee and the property management company alone, and it is also necessary to fully mobilize the enthusiasm of residents and let residents play the leading role in community governance. They issued a "recruitment order" to guide residents to form various volunteer service organizations and literary and artistic activity teams, and successively set up 8 volunteer service teams such as public security patrols, clean homes, square dances, and 4 associations such as calligraphy and Go, 16 residents took the initiative to claim the community shared garden, 9 party members and building chiefs normalized to maintain environmental sanitation and parking order, and a group of prestigious, public-minded, and enthusiastic party members and residents took the initiative to participate in community governance and services. When 46-year-old Dong Cuiping learned that the community was recruiting volunteers, she not only took the initiative to sign up, but also took the lead in setting up a 20-member volunteer service team to actively participate in volunteer services such as caring for the elderly in need. Residents actively participate in the daily management of the red station, and volunteers on duty take the initiative to open, close and clean the door every day, so as to realize the normalization and daily routine of self-service and self-management.
*: Hubei** client.
Author: Li Zhewen Li Chuanqin.