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Today, with the increasing development of the Internet, online shopping has become an indispensable part of people's lives. However, the ensuing problem of returns and refunds has gradually become prominent. Some merchants will take various means to refuse refunds when faced with consumers' requests for returns and refunds, which makes consumers feel very troubled. So, what should consumers do when they encounter a situation where the merchant refuses to refund?
First of all, consumers need to be clear: what complaints are merchants most afraid of before refunds? The answer is 12315. 12315 is a unified national consumer rights protection**, and its punishment is large, and the impact on merchants is also very serious. Once it is determined by 12315 that there is an illegal act, the merchant will not only face severe penalties such as fines, rectification and even store closure. Therefore, when consumers and merchants cannot negotiate to resolve the problem of return and refund, they can not hesitate to complain to 12315.
So, how can 12315 intervene? First of all, consumers need to prepare relevant evidence materials, such as order screenshots, chat logs, return vouchers, etc. When making a complaint, explain the circumstances of the problem and the merchant's behavior in detail, and be objective and truthful. If the content of the complaint is not true or false, it will not only waste public resources, but the complainant may also need to bear the corresponding legal responsibility.
In addition to 12315, consumers can also consider filing a complaint or seeking help from other relevant departments. For example, when a merchant commits fraud, it can report to the public security organ; When there is a quality problem in the product, it can be reported to the quality supervision department; When a merchant has a tax issue, they can report it to the tax department. These departments have their own rights protection channels and regulatory tools, which can provide effective help and support to consumers.
Of course, in order to avoid the problem of returns and refunds, consumers should carefully understand the credibility and after-sales service of the merchant before shopping. You can reduce the risk of shopping by checking user reviews, consulting other consumers, and choosing a formal platform. At the same time, consumers should also pay attention to keeping the proof of purchase and relevant evidence, so that they can provide valid proof when needed.
In short, as consumers, we should understand our rights and rights protection channels. When the merchant refuses to refund the money, don't give up your rights and interests easily. By complaining or seeking help from 12315 and other departments, we can safeguard our legitimate rights and interests and let unscrupulous businesses get the punishment they deserve. At the same time, we should also strengthen our own consumption awareness and knowledge reserves, and improve our shopping identification ability and risk awareness. Only in this way can we better protect our rights and interests in the shopping process and enjoy a safer and more secure online shopping experience.