On January 28, a consumer posted that when he was dining at Ben Radish, an online celebrity catering brand in Shenzhen, he saw the leftovers on the previous table of the staff for customers to eat. On January 29, the store involved Ben Radish Liuyang Restaurant (Shenzhen Store) responded to a reporter from Nandu Bay Finance Society that the rice given to customers in the restaurant was put into a thermos bucket, and the surplus rice in the thermos bucket was usually reserved for internal employees. It said that the incident was a mistake by an employee who mistakenly poured the rice left for the employee on the rice prepared for the customer.
Shenzhen Wenheyou Internet celebrity catering brand Ben Radish
Consumers complained about pouring "leftovers" into rice cookers
In the post, the consumer said that while waiting for the meal, he found that the aunt in charge of the meal poured the leftover rice** from the previous tables back into the rice cooker, and the rice in this rice cooker was called to the new customer. The reporter of Nandu Bay Finance Society noticed that according to the ** taken by the consumer released by Jiupai News, the restaurant aunt did not use the bowl to eat directly by the customer, but the insulated bucket.
Screenshot of the online transmission**.
The consumer said in the post that he couldn't accept this situation because he didn't know if other customers were digging directly with a spoon to eat.
It was mentioned in the post that the restaurant involved was Ben Radish Liuyang Restaurant (Shenzhen Branch), which is located in Wenheyouli, Shenzhen. Currently, the post has been deleted.
Source: Jiupai News.
According to social platforms, as early as 2021, there were consumer complaints that there was a similar situation in Changsha Ben Radish. A consumer once posted in October 2021, "Watching the waiter pour the rice in each rice bucket into the cauldron, and then serve it out to another table of newcomers, I instantly lost my appetite and stopped eating."
Ben Radish (Shenzhen store):
The surplus food in the insulated bucket is reserved for internal staffThe incident was an employee error
On January 29, the person in charge of Ben Radish Shenzhen store responded to a reporter from Nandu Bay Finance Society that this restaurant is the first restaurant of Ben Radish in Shenzhen, which will be newly opened in November 2023. The person in charge said that the rice given to customers is put into the insulated bucket, in line with the principle of saving food, the customer has not finished the rice left in the insulated bucket, the staff will put it into another rice cooker, for the internal staff, "the rice is very clean". He said that the incident was due to the fact that the store was newly opened and the employees were new to the store, so the rice loaded for the employees was mistakenly poured into the rice cooker where the rice was prepared for customers.
Source: Meituan user reviews.
Ben Radish is an Internet celebrity catering brand in recent years. On social platforms, Ben Radish is known as Changsha's new Hunan cuisine queuing king, and some netizens once said that "from three hours in line, there can be more than 1,000 in the peak period". Ben Radish currently has 12 stores across the country, of which 10 are in Changsha, 1 in Shenzhen, and 1 in Zhuzhou. According to the Meituan platform, the per capita consumption of Shenzhen Ben radish stores is 70 yuan, and there are dishes such as "fried money eggs", "vinegar steamed chicken" and "fried tripe shreds with sour radish", and each dish also ranges from more than ten yuan to more than forty yuan. However, in Changsha's stupid radish store, the per capita consumption is about 50 yuan.
Written by: Feng Jiaju, reporter of Nandu Bay Finance Agency.