The brand new Great Wall Tank 300 off-road vehicle purchased by Mr. Li, the owner of the car, suffered a gearbox failure as soon as he picked up the car, and the problem was not solved after many inspections after sale. In a fit of rage, he bought another car of the same model in an attempt to prove the problem with the first car. When driving in the city, he clearly felt the abnormal shaking of the vehicle when switching between 2nd and 3rd gear, but the after-sales staff thought it was normal. Mr. Lee decided to buy another car to verify if there was a general problem. Although the problem was found, the solution diverged. The after-sales service is only willing to provide a repair plan, while Mr. Li wants to replace a new car. On January 9, the reporter accompanied Mr. Li to the 4S store again, and found the specific situation of the fault through personal experience and the introduction of the after-sales manager.
The manufacturer is communicating with the after-sales service, promising to provide some compensation in addition to maintenance, and the specific plan will be informed to Mr. Li before January 11. This incident has raised our concerns about the quality and after-sales service of automobiles, and how can consumers protect their rights when faced with similar problems? First of all, the issue of automobile quality has always been a concern. According to the data of the China Association of Science and Technology, the number of car recalls in China in 2019 was as high as 497, involving 1,303 vehicles70,000 units. Great Wall Motors has attracted much attention due to the largest number of engine failure recalls, and the transmission failure of the Tank 300 will once again arouse consumers' attention and questions about Great Wall Motors. Consumers choose to buy a new car, not only for travel, but also to gain peace of mind and trust.
The quality of the car will not only affect the consumer experience, but may also bring safety hazards. Therefore, manufacturers should pay more attention to product quality, ensure that every vehicle meets safety standards, and protect the rights and interests of consumers. Secondly, the importance of after-sales service cannot be ignored. After-sales service is an important guarantee for consumers after buying a car, but in practice, some after-sales service has uneven quality. However, how should consumers protect their rights in the face of improper after-sales service? If consumers find that there are quality problems in the vehicle, they should complain to the manufacturer or seller in time and keep the relevant evidence. At the same time, they can seek relevant legal assistance to protect their legitimate rights and interests.
In China, laws and regulations such as consumer rights protection and product quality law provide consumers with sufficient legal protection, and consumers can resolve consumer disputes through legal channels. Finally, consumer education is also crucial. Before buying a car, consumers should learn more about the performance, quality, after-sales service and other relevant information of the vehicle, and choose brands and 4S stores with a certain reputation and credibility. In addition, when buying a car, you should carefully check the terms of the contract to ensure that your rights and interests are not violated, and know how to protect your rights and interests when you encounter problems. At the same time, it is also hoped that automobile manufacturers and sellers can strengthen the trust education of consumers, improve the quality of after-sales service, and effectively safeguard the legitimate rights and interests of consumers. In general, consumers should learn to protect their rights and interests in accordance with the law when faced with car quality problems and inadequate after-sales service.
Manufacturers and sellers should also actively fulfill their corporate social responsibility, improve product quality and after-sales service levels, and jointly maintain the good order of the automobile market. It is hoped that after this incident, it can attract the attention of the automotive industry, prompt the relevant departments to introduce stricter regulatory measures, and provide consumers with a more assured car buying experience.