This article is produced by Wolf Research (Changsha Market Research and Consulting), welcome**, please indicate the source. In today's service-oriented era, property services are an indispensable part of people's daily lives, and their quality is directly related to the happiness and satisfaction of residents. In order to better understand the real feelings of residents about property services, third-party satisfaction surveys have become an important tool. Questionnaire indicators generally include the following parts:
1. Basic property services.
1) Cleaning and maintenance: cleaning frequency, cleaning quality, garbage disposal, etc. in public areas;
2) Security management: attitude of security personnel, completeness of security facilities, night patrol, etc.;
3) Greening maintenance: green coverage, flower and plant maintenance, garden landscape maintenance, etc.
2. Property facilities and equipment.
1) Elevator equipment: elevator operation stability, maintenance response speed, safety warning signs, etc.;
2) Air conditioning equipment: air conditioning and refrigeration heating effect, noise level, indoor air quality, etc.;
3) Fire-fighting equipment: completeness of fire-fighting facilities, smoothness of fire-fighting passages, frequency of fire-fighting drills, etc.
Third, the quality of property services.
1) Service attitude: service attitude, communication skills, problem-solving efficiency, etc.
2) Ability: business proficiency of property personnel, ability to deal with problems, emergency response ability, etc.;
3) Complaint handling: smoothness of complaint channels, timeliness of complaint handling, satisfaction with complaint feedback, etc.
Fourth, the collection of property fees.
1) Fee standard: the reasonableness of the property fee collection standard, the transparency of the shared fee, the fee adjustment process, etc.;
2) Convenient payment: the stability of the online payment platform, the convenience of offline payment channels, the timeliness of payment notice, etc.;
3) Fee publicity: property cost details publicity, shared cost details publicity, cost use transparency, etc.
5. Owner participation and communication.
1) Owners' committee: the operation of the owners' committee, the frequency of interaction between the owners' committee and residents, etc.;
2) Community activities: the richness of community cultural activities, residents' participation, and the level of activity organization;
3) Communication channels: the diversity of communication channels between the owner and the property, the timeliness of communication feedback, etc.
Through the above five aspects of the indicator system, we can understand the real feelings of residents on property services, so as to provide targeted improvement suggestions for property management companies. For details, you can consult the Hunan wolf market research service*** Property satisfaction survey is one of the advantageous businesses of wolf research (Changsha property satisfaction survey), with 16 years of experience, and in 2023, the service projects of customers in various industries include property satisfaction survey, customer satisfaction, industrial park customer satisfaction canteen satisfaction survey, consumer satisfaction survey, employee satisfaction evaluation, window satisfaction evaluation, Changsha social satisfaction survey, Hunan hospital satisfaction evaluation, Changsha employee satisfaction survey, A variety of types of third-party evaluation project survey projects such as community owner satisfaction survey, tourism service satisfaction survey, etc., covering all regions of Hunan, urban areas, counties, and townships, through online questionnaires and on-site interviews, etc., the effective sample of the survey exceeded 1000.000 pcs.