Heating and gas work during the Spring Festival is the top priority to serve and protect people's livelihood. In order to ensure the safety of residents in the new area during the Spring Festival, the employees of China Xiongan Group Smart Energy have increased personnel, materials and emergency support, and 21 operation and maintenance teams have maintained a 24-hour standby state during the Spring Festival to ensure the stability of energy with responsibility and perseverance.
In front of the screen, dispatcher Zhang Xinmiao always keeps an eye on the real-time picture on the smart energy operation platform, not letting go of any detail. "The smart energy operation platform is our 'clairvoyant', the operation of 10 energy stations, 105 heating stations and gas stations in the new area is displayed in real time on the large screen. In order to ensure the foolproof operation of each station, she stared at 16 sets of pictures on the screen during the 8 hours of continuous work, and did not dare to relax for a moment. "I'm not afraid of 10,000, I'm afraid of what if. The dispatcher's job is to control the 1 in 10,000 that may occur and ensure the absolute safety of heating and gas operations. ”
Hello, job number 021 is at your service, how can I help you? "Wang Mengtao, the 400 operator on duty on Chinese New Year's Eve, picked up the **. My home is in Rongxi, and the water heater for the New Year suddenly didn't come out of hot water, and the children came back in a while, what can I do! An anxious voice came from the microphone, and it turned out to be Grandma Zhou, a user of Rongxi. "Grandma, don't worry, do you have to see if there is a cost for the gas meter first? Is the battery dead? "I'm an old lady, I can't see anything clearly, I don't dare to move the place you said, can you come to the door to help me see it now at this point?" "No problem, we are all 24 hours a day, you can wait patiently at home, we will be there soon." Wang Mengtao patiently soothed Grandma Zhou's emotions and quickly sent a work order in the system.
10 minutes later, Xue Peng, a front-line gas employee at Grandma Zhou's house, arrived. After the inspection, sure enough, the gas meter was out of power, and Xue Peng helped Grandma Zhou replace the gas meter battery and conducted a safety inspection of the gas facilities at home. Watching the hot water gurgling out of the faucet, Grandma Zhou was so happy that she praised again and again. "It's so simple, it's all because I'm old, thank you so much. "It's okay grandma, if you encounter any problems, feel free to call us, this is what we should do." Before leaving, Xue Peng specially instructed Grandma Zhou to pay attention to gas safety, and took away the garbage at the door of Grandma Zhou's house.
The heating warms the body, and the service warms the heart. In the "spring" of winter, in the family reunion on Chinese New Year's Eve, behind this is the true love and hardship of the front-line employees of the energy company's heating department.
In order to ensure the safety and stability of heating and gas during the Spring Festival, the operation personnel of the smart energy company are on duty 24 hours a day, and the 400 service line waits for the "warmth" for users around the clock.
Report: Correspondents Li Huiyuan, Zhang Xi, Liu Xiangmiao.
*: Voice of Xiong'an.