The workplace is inseparable from communication, but I don't know what to say, which is a problem.
But it's not much of a problem.
It's very simple, you say what others say.
As for the so-called mode of thinking, it is nothing more than a false proposition. You can always tell the difference between the positive and the negative aspects of the same thing.
It's harder than "I don't know what to say" because I get people to listen to you.
That is, you need to take the initiative to communicate, take the initiative to initiate topics, and throw out ideas.
Others can agree or disagree, but you have to express your opinion. This is important.
What's harder than "throwing out an idea" is getting people to listen to it and get it roughly right.
Therefore, the trilogy of solving communication problems is to talk about it together, then express opinions, and finally let the person you communicate with understand your intentions.
The process is natural, without pretentiousness or inscrutable.
However, in the workplace, all kinds of communication problems emerge one after another.
The more seemingly simple the process, the less smooth it is, and there will always be something wrong in some links.
And, most importantly, the communication trilogy, you can't just talk about it, you have to express it by action.
It is necessary to fully incorporate your own design in order to achieve twice the result with half the effort.
Tell a story. Xiao Li has to do crisis public relations for the company on the project.
He is the newly appointed project manager. Previously, the company had put a bad deal on this project out of interest considerations.
But in order to collect money, in order not to be punished by the general contractor and Party A.
It is necessary to bite the bullet and make the project deliver according to the agreed standards.
It's a classic. The first thing to solve is the communication problem.
But Xiao Li knew that before the general contractor met him for the first time, he and the company he represented had already regarded him and the company he represented as a thorn in the side and a thorn in the flesh.
Moreover, Xiao Li did not get much useful information from the company's side.
Xiao Li was prepared. When he appeared at the project meeting, he came with sincerity.
But Xiao Li found that no one paid attention to him.
To be exact, it's not that no one pays attention to him, it's that no one wants to pay attention to him.
It's not like no one cares about it. No one cares, maybe because they don't know Xiao Li, or because Xiao Li's existence is redundant.
But Xiao Li introduced himself, but still no one paid attention to Xiao Li, and no one said that he didn't know him and asked him to leave.
This shows that everyone is unwilling to deal with Xiao Li.
Xiao Li didn't want to take the initiative to clarify the reason for being snubbed.
This is definitely not because of Xiao Li's appearance, Xiao Li's clothes, and whether Xiao Li is carrying a backpack.
But Xiao Li knew that he had to solve the communication dilemma in front of him. Otherwise, it is better for him not to come, and it is better to refuse the leader's appointment.
After Xiao Li was convinced that no one was willing to pay attention to him, he chose to leave.
Xiao Li didn't really walk away, he remembered a café he had seen before going upstairs.
On the fingers, the meeting was not enough.
Six or seven people.
So Xiao Li came downstairs, entered the café, bought enough coffee, and carried it to the elevator.
About ten minutes later, Xiao Li went and returned.
As Xiao Li expected, no one refused a cup of hot latte after a dry mouth.
We're not targeting you. ”
Someone spoke. Someone is willing to ignore Xiao Li. The ongoing discussion was also suspended.
I know. Xiao Li really couldn't find a more suitable response.
The people you used to come here were too ignorant and had too low emotional intelligence. ”
I know. "Still.
Do you know what's next for us? ”
I know. If memory serves, Xiao Li said the same thing three times.
Do you want to go with us this time? ”
This is a question from the project manager of the general contractor.
Leader, of course go, listen to you. ”
The pause button was released, and the discussion resumed.
Xiao Li has just arrived, and although he has done his homework, he still can't interject easily.
But his situation is completely different from what he just now. Obviously, Xiao Li has become an insider.
After taking a big sip of coffee, Xiao Li pulled the person closest to him, a person who had not participated in the discussion for the time being, a stranger, and used the rest of the discussion time to clarify the ins and outs of the whole matter.
Finally, the general contractor project manager asked Xiao Li:
Thought you were going to explain something, but you didn't say anything, just said you knew. Is there anything else you have to say now? ”
No more, leader. We will meet on site, and I promise to complete all the work within the scope of our project, with quality and quantity. ”
Shortly after the meeting ended, Xiao Li received news that the measures planned by the general contractor and Party A against Xiao Li's company were suspended.
In fact, Xiao Li originally planned to explain his attitude, intentions and opinions.
He wanted to make good use of the opportunity he had won to speak and talk about his problems and difficulties clearly and thoroughly.
But when he learned what had happened, Xiao Li decided to shut up for the time being.
Because what Xiao Li wants to express about the project is to say good things for others, play a round for others, explain for others, and deal with the aftermath for others.
Leaving aside the fact that it does not help, it is likely that the old thing will be detrimental to oneself.
As long as Xiao Li's situation and intentions can be understood by all stakeholders, it is enough.
Effective communication is not about how many words there are, but about how much it is useless.
Later, Xiao Li and the person he had been chatting with for a long time, who he didn't know, became good friends in business.