Therefore, manufacturing companies have become a member of the digital transformation army, and emphasize the alignment with intelligent manufacturing, with the help of digital technology to improve quality and efficiency. In collaboration with CRM maintenance industry solutions, we integrate IoT technology into CRM to help enterprises intelligently connect devices, customers and partners, dig deeper into the potential needs of customers, create value-added services based on equipment, and improve customer experience. 
, business pain points
Difficulty in route optimization: The engineers are scattered in various locations in the city, and the customer's repair report will be notified to the nearest engineer through the repair address, which will increase the cost and reduce the response efficiency of the service order.
Internal friction is relatively difficult, and it is necessary to fight one by one to understand where the Cheng Shi is now; Customer service often visits customers who have not yet started service; It is difficult to reconcile the accounts of the warehouse management, and the goods often do not match.
Difficulties in performance statistics: which should be paid, how much, which should be deducted, how much, statistically time-consuming, and often not enough initiative of the staff: how much the family does is not clear to each other, and excellent personnel take the lead
Waiters are more traditional: Trainees are generally accustomed to communicating with each other on WeChat, and they have a certain resistance to the use of software.
SoftwareLanding solution
Liberate customer service through system service order classification and template: customer service is mainly based on the computer to create orders and return visits
Select the customer, move out the customer's contact, contact**, customer address; Reduce the duplicate recording of basic data, record the customer's problem description, and add the customer's product (after the customer service adds the customer's product, the service processor is only responsible for the replacement operation of the accessories).
After the service engineer completes the service and the service supervisor fills in the order settlement, the document will flow to the return visit list, and the service order can be returned or ended through the return visit.
Through order grabbing, service processing, and parts return to the liberator (can be blue printing function, service invoicing
Grab orders. 
Service Processing. 
When the customer clicks to start processing, the processing is completed, and the number of added accessories is added, and the amount is clicked to see whether it includes tax.
Return to the company and return the spare parts that are not finished today.
Liberate service supervisors through service dispatch and single performance statistics
To be dispatched
Service pie
Through each accessories backpack, ERP outbound single order, each remaining accessories library, accessories inventory to liberate the warehouse management (can accessories ** system
Collar: Select the leader, and the accessories that need to be received, the number of accessories can be received and ERP inventory, to ensure the validity of the number of multiple warehouse management or sign for approval, there is a warehouse management in the completion of the action of the receipt of the order can be copied key, including all the product information (instant refresh of the current ERP inventory quantity), corresponding to the warehouse, approval
Select the returner, click the incomplete parts list after receiving and display the remaining quantity that can be returned, and only need to check the quantity of the parts for the remaining quantity of the system.
Accessories issues.
Third, customer value points
Open up the process to solve internal friction: customer service, after-sales supervisor, return visit, warehouse management or only responsible part of the work, through the system in series.
Accessories management to reduce loss: backpack accessories management, each program's backpack has been, returned, and held a detailed record, in-depth docking, and can directly affect ERP inventory (efficiency).
Order grabbing, early warning and efficiency: the service engineer can take the initiative to grab the service order around him; The volume view is visible, and the star of work takes the lead; After-sales supervisors no longer need to participate in every order, but only need to pay attention to early warning documents.
Minimalist operation does not contradict the engineer: Minimalist, service tax rate key click into; What is the use of the accessory and what is the non-distraction; Will WeChat will be service (simple and easy).