Koseki Street.
Conscientiously implement the regulations on the work of handling complaints as soon as they are received.
Strengthen active governance and handle cases before litigation.
Leading the community in innovative ways of working.
Accelerate from reactive responses.
Shift to active governance.
will be the livelihood of the residents.
Resolve before complaining.
The people's anxieties and worries will be solved.
Solve before the "opening".
Warm-hearted comfort was recognized, and the New Year's pennant was sent to the door.
On the morning of January 8, the Xiaoguan Street Convenience Service Center received the first pennant of the new year, which was written with the words "Serving the people wholeheartedly is warmer than relatives", which was given by Grandma Wang, a local resident and over 90 years old.
It is understood that Aunt Wang consulted many parties on the issue that her funeral expenses could not enjoy the treatment of personnel in public institutions due to the socialization of the unit after her wife's retirement. In the end, the street staff won her recognition for their enthusiastic and patient attitude, meticulous and professional answers, and warm comfort and family-like service. "Whether it's 7 a.m. or 11 p.m., I'm very touched by the fact that our street staff don't bother to ask questions. Aunt Wang said excitedly that she specially sent a pennant to express her gratitude.
The water pipe burst and overflowed the water, and many parties were dispatched to warm the hearts of the people.
In the early morning of January 9, the community staff of Huixin East Street received a report from residents that water was running at the entrance of the community, and went to the scene to investigate as soon as possible, and found that the main water pipeline at the entrance of the east gate had burst. The community staff quickly contacted the urban management office and the water supply group for emergency treatment and emergency repair.
At about 4 o'clock in the afternoon, after continuous efforts of multiple departments, the emergency repair work of the burst water main pipeline was successfully completed and the normal water use was restored. During the period, the sub-district urban management office and community staff worked together with the emergency team to clean up the overflow on the road, and the water company urgently arranged emergency water trucks to work together to ensure residents' domestic water supply and daily travel.
Noise disturbs the people's second response, a "do" silence to remove hidden dangers.
There will be a lot of noise here at 1:00 a.m. every day, which seriously affects normal life. "After receiving a report from a lady living in Huixinli that the noise disturbed the people, the staff of the Xiaoguan Street Safety Office immediately contacted the person in charge of the relevant housing to go to the scene for inspection.
Upon inspection, it was found that only 17In the 8-square-meter one-bedroom room, there are 4 bunk beds, and the indoor plug-in board is pulled randomly, which has obvious safety hazards and is an illegal boarding house. The Ping An Office immediately asked the person in charge of the housing to immediately rectify the situation in accordance with the relevant regulations, and feedback the situation to the residents as soon as the rectification was completed, and said that it would further strengthen the inspection of boarding houses, curb the phenomenon of **, and resolutely protect the safe and harmonious living environment of residents, which was recognized by residents.
Take the initiative to inspect and find problems, and solve people's worries before litigation.
Recently, the staff of Xiaoguan community learned that the residents on the ground floor of a residential building were troubled by the smell of sewers during their inspections, and contacted the street urban management office as soon as possible, and the urban management office immediately coordinated a professional team to carry tools to the scene for detailed investigation, and found that the sewage wells between the units were blocked.
After on-site research and judgment by professionals, it was determined that high-pressure water trucks were used for dredging. In less than two days from discovery to resolution, the staff not only dredged the blockage, but also cleaned and maintained the pipes throughout the building. "You found problems during the inspection, and took the initiative to solve them without waiting for us to reflect, with high efficiency and good attitude, praise for you! The residents of the courtyard said.
Next. Koseki Street will continue to advance.
Handle the lawsuit immediately" and "handle it before the lawsuit" work.
Actively respond to the residents.
Hot and difficult issues of concern.
Earnestly implement all the work.
Make every effort to improve the masses of residents.
A sense of gain, well-being, and security.
* |Xiaoguan Street Safety Construction Office, City Management Office, Convenience Service Center, Huixin East Street Community, Xiaoguan Community.