AutoNavi Map is the "first brother" in the navigation industry, and I trust it very much.
During the Spring Festival, my friends and I took a total of 12 people from three families, divided into two cars, from Zhengzhou, Henan Province through Xi'an, Shaanxi, Guangyuan, Chengdu, Dujiangyan, Chongqing, Guang'an, Sichuan, Ankang, Shaanxi, Nanyang, Henan, to Zhengzhou, with a total journey of nearly 4,000 kilometers, which took 9 days, and the whole process was navigated by Gaode map.
The trip lasted for 9 days, and only the last day did not book a room through the Gaode map, and the reason was resentful.
The itinerary is beautiful, but the Gaode map is also unforgettable for me because of the ugly food.
The incident happened on February 12, we have arrived in Huaying City, Guang'an City, Sichuan Province, and booked Huaying Asia-Pacific Hotel through Gaode Map early that day, and booked 6 rooms in 3 orders, totaling 586 yuan. Arrived at the hotel at about 7 o'clock in the evening of the same day, the hotel front desk said that their hotel did not have the Internet, did not reserve**, and could only change us to 5 single rooms, and **exceeded the original estimate of the total price of 6 rooms.
Some hotels booked through AutoNavi.
After many times of ** communication, which lasted for more than 1 hour, Tongcheng (only at this time did I know that the room booked through AutoNavi was actually the reservation service provided by Tongcheng) and the hotel agreed to refund, and Tongcheng customer service said that it could pay up to about 15 times, but the same day, same city, same occupant is required.
On the same day, the hotels in Huaying City were almost all full, we found 11 o'clock at night, only to find the Huaying Mountain Hotel on Huaying Mountain, which is nearly 30 kilometers away from the Asia-Pacific Hotel, and the map showed that there were only 3 left, and I had no choice but to book 3 rooms through Gaode. In the dark night, we drove the trusty Gaode Navigation and drove through the mountain road for more than an hour before finally arriving at the hotel on the top of the mountain to check in, spending 1260 yuan.
For the next trip, we still use AutoNavi to book Ankang Mingjiang International Hotel. On the way to Nanyang, Henan, I accidentally found that the platform would "kill ripe with big data"! I used Gaode to inquire about the standard room of a hotel in Ping County, Nanyang Town, which is 188 yuan, and the first inquiry of the companion is 169 yuan, and the hotel is called, **159 yuan. After arriving at the hotel, members recharge 1,000 yuan, get a free room, and book 6 rooms at 129 yuan each.
After the trip, according to the requirements of the same trip, submit the claim for the check-in invoice of Huayingshan Hotel.
To tell the truth, Tongcheng's compensation service can drive people crazy, and it is very difficult to find human customer service. I have called nearly 20 **, and finally got through, and the customer service asked me to provide an invoice. At 13:47 on February 17, the invoice was provided, the customer service said that the invoice was unqualified, agreed that I provided the order of AutoNavi, and told me half an hour later that the order did not meet the requirements of the platform, and I had to turn to Huayingshan Hotel to replace the invoice for me, and re-uploaded it at 15:23 on the same day.
Materials to be uploaded as required by the platform.
I thought everything would be fine. As a result, after waiting for a day, at 7:04 pm on the 18th, eLong Travel Network (What does it have to do with Tongcheng?) What does it have to do with AutoNavi? The customer service called me and said that only one of my invoices met the platform's claim requirements, and he could only compensate me a few dozen yuan.
Well, that's AutoNavi's service. When you make a payment, you can do it in three simple steps. If you want to make a claim, not only after 3 days, but also 3 requirements (same day, same person, same city). If the claim is successful, the premise is that you must have enough patience and good cultivation to deal with Tongcheng's intelligent robots"Same as", a person with a bad temperament can really be driven crazy by him.
Well, I don't claim anymore! I can't afford to provoke, I can afford to hide!
Gaode map, please don't lose the user's trust in you, you can make money, please don't be "no virtue"! @同程旅行, you greet you with a smile when you pay, and the claim is a lot of obstacles, you guys are really high!