Approaching the Spring Festival, it is the peak shopping season, when consumers take out the dusty shopping card to buy, buy, buy5% commission until the balance reaches zero. Consumers think it is very unreasonable, which leads to consumer disputes.
Case 1
A year or two ago, a friend gave Ms. Sun a shopping card worth 100 yuan, which she forgot to use. Some time ago, I took it out and prepared to bind the shopping card merchant app with my mobile phone, and found that there was a white paper label in the lower right corner of the card, which said "Use before December 25, 2022", which had expired. Contact customer service through the 400** on the back of the card, and the customer service says that the card has expired0. The amount in the card will be deducted every day5% processing feeNow the balance in the card has been deducted. There is no refund rule on the back of the card, and there is no deduction rule, and it only shows "This card is an anonymous card, and the right of interpretation belongs to ** company". Ms. Sun felt unreasonable and demanded a refund of the amount in the card.
Case 2
Mr. Shi bought a stored-value card from a company with a face value of 1,000 yuan, which had not been used, and was later dropped in the car and never found. On May 16, the card was found in a car wash and found to have expiredAll amounts in the card will be forfeited。I contacted the company's customer service and was told that the extension could not be processed. It is hoped that the stored value card will be restored or the unconsumed amount in the card will be refunded 1,000 yuan.
Sichuan consumer network reminds:
1. Pay attention to the rules and deadlines for the use of shopping cards. The expiration time of the shopping card is usually set by the issuer, and the regulations of different merchants are different, some allow the cardholder to continue to use it within a certain period of time, some will refuse to use the expired shopping card in strict accordance with the regulations, and some will deduct the amount in the card 05% processing feeWhen purchasing a card, consumers must pay attention to the rules and expiration date, plan their shopping plan in advance, and ensure that the balance in the card is used up as soon as possible within the validity period to avoid unnecessary trouble.
2. The expiration date of the shopping card can be extended. In the use of shopping cards, the relationship between the merchant and the consumer is actually a contractual relationship. After the consumer pays the merchant in advance to obtain a shopping card, the merchant provides the merchant with goods of equal value. The expiration of the shopping card refers to the expiration of the contract between the consumer and the operator, but the service of both parties is terminated, and the ownership of the amount in the card still belongs to the consumer, and the consumer can negotiate with the merchant to extend the use period, and if refused, he can request the return of the balance in the card. The clause of invalidating the card or deducting the handling fee is a standard contract clause, and the consumer has no choice, which is an unfair overlord clause, and the consumer can follow it
3. If the anonymous shopping card expires, the merchant shall provide supporting services. In the process of selling shopping cards, merchants should optimize their service awareness and provide corresponding supporting services for the expiration of anonymous shopping cards. According to the relevant provisions of the Measures for the Administration of Single-Purpose Commercial Prepaid Cards issued by the Ministry of Commerce, the validity period of bearer cards shall not be less than 3 years, and card issuers or card sellers shall provide ancillary services such as activation and replacement of bearer cards that have a balance of funds beyond the validity period. (Police Bell).