On the occasion of the Spring Festival of the Year of the Dragon, in order to ensure that the people of the city are optimistic about TV and make good use of the network during the Spring Festival holiday, the reporter recently learned from China Radio and Television Changsha Company that China Radio and Television's Spring Festival service will not be closed.
1. Offline stores are not closed.
During the Spring Festival, all business halls in the urban area are open normally, the business hours from Chinese New Year's Eve to the fourth day of the new year are slightly adjusted, and the normal business hours will be resumed from the fourth day of the new year.
The business hours of the main business hall of China Radio and Television during the Spring Festival.
Second, the customer service ** is not closed.
On the eve of the holiday, China Radio and Television Changsha Company has tested the city's TV network, broadband lines, and communication base stations to ensure the all-weather experience of users during the Spring Festival, if there is a problem with your TV and network, or you need to open a new TV, broadband service, renewal, or the traffic is not enough to apply for a large traffic number card, you can call 24-hour customer service**10099, China Radio and Television will respond to your needs at any time.
24-hour customer service** to respond to user needs at any time.
3. Online services will not be closed.
China Radio and Television also provides online self-service business for users who are accustomed to online processing, you can handle TV, broadband payment, phone bill recharge and other services without leaving home, convenient and convenient: Pay attention to "Changsha Cable TV"**Register in the menu bar "Business Handling", WeChat Alipay "Life Payment" and "Mobile Phone Recharge" can handle TV payment and mobile phone bill recharge, Mini Program search "China Radio and Television Business Hall" or "Super Snail Plus" bound smart card, You can apply directly after the mobile phone number or set-top box is coded.
In addition to the normal service does not close, China Radio and Television Changsha Company has also prepared an online event for everyone to receive blessings for the New Year, and from February 9, log in to "Changsha Cable TV"** to participate in the event, there are unexpected surprises.
China Radio and Television Services enters the community and solves user needs on the spot.
China Radio and Television adheres to the user-centric, actively innovates products, continuously optimizes service experience, constantly solves the pain points of users, and uses professional technology and high-quality services to enhance the sense of gain and happiness of users in digital life.