"Emotional Intelligence Cultivation and Efficient Communication".
Han Ziyi
【Course Background】
Do you often feel "busy, blind, and confused" when you are struggling in the workplace?! Busy for work performance! Confused for relationships!! Blind for their own future!!
Today's social development is from IQ to EQ, the reason why IQ is important in the past is because who has mastered the knowledge, who has the ability to develop society, now is the era of knowledge, as long as you are willing to learn, IQ can be improved; EQ is supervised by the subconscious, is formed from childhood with parents, others, if not aware, it is difficult to get out of the pattern of self-emotional reactions, a person in society to achieve success, the main role is not the intellectual factor, but the emotional factor, the former accounts for 20, the latter accounts for 80, because emotional intelligence dominates interpersonal relationships.
There is a popular saying in the United States: IQ determines hiring; Emotional intelligence decides to get promoted! As you can see, emotional intelligence affects every aspect of your work life and affects you throughout your life.
Course Benefits
Understanding the importance of emotional intelligence, Dale Carnegie once said that 15% of a person's success lies in professional skills and 85% in relationships.
Cognitive emotional intelligence dominates interpersonal relationships, so the level of emotional intelligence is a key factor affecting success.
Learn what emotional intelligence is and how to improve your emotional intelligence abilities.
Understand the importance of communication and how to communicate effectively.
Embodiment of emotional intelligence How to communicate with people at different levels.
【Course Duration】1-2 days, 6h 1 day.
Course TargetMiddle management.
[Teaching Method].
Course Teaching—Lecture—Case Role-playing—RP Group Discussion—GD
Game experience—game—situational quiz—test—audio-visual materials—video—question
Course Outline
Unit 1: EQ – The Key to Success in the Workplace
1. The connotation of emotional intelligence.
Second, the role of emotional intelligence.
3. EQ emotional intelligence training.
Recognize and adjust your own emotions.
Be aware of and control your emotions.
Recognize and regulate the emotions of others.
Strong and rational will to adjust.
Handle interpersonal relationships properly.
Fourth, high emotional intelligence performance:
Responsibility, courage to take responsibility.
Self-esteem, maintaining personal image.
Self-confidence and an independent personality.
Be honest and build a good network.
Calm, positive and calm in the face of things.
Unit 2: Becoming an influential communicator
1. Communication is an indispensable leadership and management skill.
2. Factors for success:
15% Know-how and technology.
85% Communication & Interpersonal Relationships.
3. What factors are related to communication.
Innate advantages and disadvantages.
Traditional cultural knowledge.
Understanding of human nature and society.
Modern business needs.
Communication skills. Self-cultivation.
4. High EQ Challenge: Effectively identify the type of interpersonal communication style.
How to communicate effectively with a Type D (control) person.
How to communicate effectively with (lively) people.
How to communicate effectively with an S (peaceful) person.
How to communicate effectively with the (perfect) type.
5. Use the right language of communication.
Case Study: I didn't say the wrong thing, why did the customer complain about me?
Linguists have studied that the effectiveness of interpersonal communication depends on "2The Law of 8 -- Spoken Language: Silent Language = 20%: 80%.
What does silent language communication consist of?
Think: The Concern of Silent Language in the Field Management of Bank Branches).
6. In the era of service marketing, efficient communication is the embodiment of high-quality service.
Insight into people's hearts, deep communication: deciphering the mystery of body language.
Service** Tips: Use the language of the "right" environment to help you say the "right" thing.
Effective communication starts with a good mindset.
Case Study: Why was my suggestion not accepted?
The positive effects of positive cues (workplace example: euphemism is acceptable).
Interactive games: Communication skills to persuade others.
Teacher Han ZiyiIntroduction
He used to work as the general manager of the Harbin branch of the Postal Savings Bank, Wal-Mart, one of the world's top 500 companies, and O&B City.
He has served as the director of human resources and senior management of Xin Fangsheng Group and Xinlihua Group.
General management
Emotional Intelligence Cultivation and Efficient Communication" "Leadership Art Improvement and Self-Cultivation".
Reform and rebirth, efficient team building and management" "The key to winning corporate strategy is to win in execution".
The winner of the future enterprise post-90s management" "Effective Communication of the Secret of Workplace Success".
Time and Plan Management to Break the Habit
Banking module
In the new economic era, outlets absorb money outside the bank and improve the production capacity of banks".
In the new economic era, the customer manager's outlets absorb money outside the bank and improve the bank's production capacity
In the new economy, the financial and economic outlets absorb money outside the bank and improve the production capacity of the bank
In the new economic era, the lobby manager's outlets absorb gold outside the bank, and the bank's production capacity is improved
In the new economic era, the team building of outlets and the improvement of bank production capacity".
Improving the Comprehensive Capacity of Bank Branches in the New Economic Era" and "Improving the Comprehensive Ability of Branch Account Managers in the New Economic Era".
Improvement of the comprehensive ability of the lobby manager of the network in the new economic era" and "Improvement of the marketing service of the lobby manager in the new economic era".
Community Banking Service and Marketing Improvement in the New Economic Era