Oh, my God! It's really amazing! Have you ever heard of "people who can answer calls are very good"? That's right, learning to speak with high emotional intelligence will not only make your life smoother, but also allow you to easily cope with various challenges in the workplace, and your chances of promotion and salary increase will be greatly increased! Today, I will share with you 10 high EQ answering skills, so that you can become the ceiling of answering calls from now on, and easily communicate with anyone!
First of all, we need to understand a truth: in interpersonal communication, we must not only be able to speak, but also be able to answer. Because a good answer not only makes the other person feel respected and understood, but also makes the conversation more fluid and deeper. So, how do you become someone who can answer? Next, let's learn these 10 high emotional intelligence answering skills together!
The first tip: listen. Before answering the call, be sure to listen to the other person's perspective and opinions to understand their needs and ideas. Only by truly understanding the other person can we give an appropriate response.
Second tip: affirmation. When the other person has expressed their opinion, we can respond with affirmative language, such as "you are right", "I understand what you mean", etc. This can make the other person feel recognized and boost their self-confidence.
The third tip: ask questions. If you're interested in the other person's point of view, ask some questions to learn more. Not only will this deepen the communication between you, but it will also make the other person feel that you value them.
Fourth tip: paraphrasing. When answering, we can use our own words to paraphrase the other person's point of view to confirm that our understanding is correct. Not only does this reduce misunderstandings, but it also makes the other person feel respected.
Fifth tip: supplement. If you feel that the other person's point of view is missing or incomplete, you can add some information or opinions appropriately. This allows for a more comprehensive and in-depth conversation.
Sixth tip: Praise. When the other person says something wonderful or valuable, we can praise them without hesitation. This not only boosts the other person's self-confidence, but also makes the conversation more pleasant and harmonious.
Tip 7: Facilitation. If you want the conversation to go in a certain direction, you can use some guiding language to guide the other person. For example, "How do you think this problem should be solved?" Or, "Do you think there would be any benefit to this?" And so on.
The eighth tip: humor. On appropriate occasions, we can pick up with some humorous language. Not only does this ease the tension but also makes the conversation easier and more interesting.
Ninth tip: tactfulness. Sometimes, we need to make some bad news or suggestions, and then we need to express it in euphemistic language. For example, "I think this might be a bit difficult, but we can try it."
Tip 10: Summary. At the end of the conversation, we can summarize the views and opinions of both sides in some concluding language. Not only does this make the other person feel respected and understood, but it also makes the conversation more organized and clear.
Now that you've mastered these 10 high-EQ answering skills, don't you feel much more relaxed? Next, I will give you a few examples to give you a better understanding of the application of these techniques.
Example 1: When you are chatting with a friend and the friend suddenly says something that surprises you, you can say, "Wow, really? That's amazing, isn't it? Such a response not only expresses your surprise and curiosity, but also makes the other person feel recognized and respected.
Example 2: When you are discussing work with a colleague and a colleague makes some points that you don't agree with, you can say, "I understand what you think, but I think there may be some problems ...... doing so."Such a response is both an expression of your understanding and a tactful presentation of your own opinion.
Example 3: When you are reporting to the leader, and the leader affirms your work, you can say, "Thank you for the leader's recognition, I will continue to work hard to do a good job." Such a response is both an expression of your humility and gratitude, as well as a demonstration of your confidence and determination for the future.
In short, it is not difficult to learn to speak with high emotional intelligence, as long as we pay more attention and practice in our daily life, we can easily master these skills. From then on, you will be able to become a person who can answer the phone and make your life smoother and more exciting!
Using the art of answering with high emotional intelligence, we are able to reject others more subtly and avoid direct conflict. Imagine that when someone asks you for a loan, a simple "No, I don't have the money to lend you" can be disappointing and misleading for a friend.
But if you use your answering skills to respond in a sincere and considerate way: "I'm really sorry, I'm also a little nervous about my own financial situation at the moment, I'm afraid I can't help you for the time being." However, I can help you ask other friends to see if they have the ability to lend a hand. Such an answer not only properly rejects the other person's request, but also shows that you care and are sincere as a friend.
Because of this, the book "Answering the Call" is particularly useful. It taught us how to use our answering skills flexibly in a variety of situations, allowing us to respond to a variety of situations with ease.
No more worrying about offending others or getting into an embarrassing situation because of inappropriate words. The value of this book lies not only in its practicality, but also in its ability to help us feel more comfortable and confident in our interpersonal interactions. As long as you learn these skills and practice them diligently, I believe you will be able to stand out from the crowd and become a popular and respected person. Million Creators Program