Mediate conflicts between residents.
The newly installed air conditioner is too noisy, so we have to find out. "There are often people walking dogs without leashes in the community, so we have to step up our persuasion. ”…In the "Old Secretary's Studio" in the North Community of Yumen Street, Xigucheng Street, Xigu District, a group of old secretaries often sit together and seriously discuss how to solve problems for residents. In April 2023, the General Party Branch of Yumen Street North Community explored and created the "Old Secretary Studio" platform, and hired 6 retired old secretaries with high political quality, strong work ability, outstanding performance and rich experience as members of the studio to build a new pattern of grassroots governance in the community.
Let the old secretary take up a new mission.
The newly installed air conditioner outside the upstairs neighbor was too noisy, which seriously affected the normal rest of our family. Because of this problem, the relationship between our two families is very tense, can you help us mediate? Recently, Mr. Li of Room 401, Unit 3, Building 4, Sanye Community, reported to the "Old Secretary's Studio". The old secretary Yang Xinhua immediately contacted the community and organized the community police and the post housekeeper to go into the house together to understand the actual situation. After communication, Mr. Xia, an upstairs resident of Mr. Li's house, said that the air conditioner was purchased from the Internet, and he had contacted the after-sales service to solve the problem, but it would take a while.
After Yang Xinhua's repeated coordination, the two sides also said that they could understand each other and reach an agreement, the upstairs residents promised to solve the problem as soon as possible, and the downstairs residents also said that they could wait a few more days. After that, the old secretary Yang Xinhua followed up on the maintenance situation, and the air-conditioning manufacturer replaced the air conditioner at the door, which solved the noise problem.
The old secretaries are all equipped with unique skills, they have lived in the community for a long time, they can knock on the door, they can talk, they can get things done, they are familiar with the major and minor affairs of the life of the people at the grassroots level, and they are experts in doing mass work. At the same time, the community has established a "rotating secretary" system, arranging for the old secretary to take turns on duty, implementing "one theme per month", mainly undertaking policy publicity, public sentiment investigation, conflict mediation, environmental supervision and other responsibilities, focusing on the common "consultation" of incurable diseases in the grassroots governance work, and prescribing "good prescriptions", so that the old secretary can take up a new mission. Driven by the old secretary, they jointly studied and resolved many contradictions and disputes such as daily quarrels and littering of garbage in the jurisdiction, which effectively improved the sense of belonging and happiness of the masses.
Let the old secretary rejuvenate himself.
No matter how small the contradiction is, we must take it seriously, and we must listen, see, and think more in our work to solve the problem from the source. Yang Xinhua, the old secretary of the community's "old secretary studio", said earnestly to the young party members of the community. Combined with the "January 1st Theme", the Yumen Street North Community arranged for the old secretary to carry out special lectures, exchange seminars, on-site seminars and other forms, focusing on the difficult and miscellaneous diseases in the community governance work, giving full play to the advantages of the "seeding machine" of retired old party members, and bringing the old with the new, for the stationed cadres and young party members in the community, intimate help, face-to-face, how to integrate into the masses, serve the masses, resolve conflicts and other grassroots work experience to teach by word and deed, and strengthen the improvement of the ability of young party members in the community to serve the people.
I feel honored that the community has established a 'veteran secretary's studio' so that our retired veteran party members can return to work and continue to provide better services to the masses." Yang Xinhua, the old secretary, said that in daily life, they will help the community party organizations to straighten out the ideological and emotional work of the masses, achieve the effect of resolving doubts, resolving contradictions, and building consensus, and actively make suggestions for environmental governance and property management, enhance the ability of community safety construction, and open up the "last mile" to serve the masses.
Su Haiping, secretary of the general party branch of Yumen Street North Community, said that the "old secretary's studio" of the community will give full play to the prominent role of the old secretary's demonstration and guidance and "passing on the help and leading" in the way of "passing, helping, leading, and knotting", focusing on five major functions, namely the "discussion point" for the communication and coordination of the residents, the "gas station" for the party members and the masses to learn and progress, the "diagnosis and treatment room" for the party and the masses to mediate conflicts, the "incubation park" for community cadres to improve their quality, and the "concentric circle" for the region to create mutual benefit and win-win results, continuously improve service capabilities, and ignite community governance" "Red Engine", make up for the shortcomings of community governance, let party members and the masses really feel that "there is a place to speak", "someone listens to what is said", and "something can be solved", and constantly improves the happiness of community residents.
Reporter Teng Xiaohong, reporter of Lanzhou **Shequan**.