Mr. Yang has a Cadillac SUV.
February 23 at noon.
He drove past Shangtang Road in Hangzhou.
The wipers rang suddenly
Mr. Yang:(elevated) when the rainwater flows down, scrape the wipers, and suddenly "click".The wiper blades bounced off and fell into the front windshield with a crater.
Mr. Yang said. The car is September 2022.
I bought it at a Cadillac 4S store on Shaoxing Road, Hangzhou.
It cost more than 310,000 yuan to buy a car and buy insurance.
Routine car repair and routine maintenance
I do it at the Cadillac 4S shop
The wipers haven't had a problem before
Mr. Yang said. Afterwards, he drove the car to Shaoxing Road.
That Cadillac 4S shop checked.
I also called the insurance company **.
The technician of the 4S shop first uses plastic tape
The wiper that had the accident was simply fixed
Mr. Yang: After the maintenance master came to see it, he gave me the first sentenceYour wiper is not an original part,So the bounce flew off,I couldn't accept it at once. It was less than a year and a half from the time I bought my car to yesterday (the 23rd). All maintenance repairs were done in the 4S shop, and I didn't go to replace them myself.
Journalists: How can they tell if it's not an original part?
Mr. Yang: There is an intact one over there, and its buckle is in the middle, and if it is not broken, it is on the side; Second, the length of this wiper blade is not the same as the original part.
Mr. Yang thinks.
Even if the wiper is not an original part.
It has nothing to do with me.
At that time, there were two solutions in front of him.
Mr. Yang: Because the front windshield is relatively high, the original parts cost more than 8,000 yuanPlus the film and wipers were all replaced, nearly 10,000 yuan.
Journalists: What will happen if this wiper is original?
Mr. Yang: If this is the original factory, the 4S store will definitely admit that it is their problem, whether it is the wiper or the glass, it will be replaced for me.
Journalists: The wiper is not the original, what should I do?
Mr. YangIt is recommended that I go to the insurance first to see if the insurance can claim this glass. In the case of being able to settle the claim, the 4S store said that it was handled for me from the perspective of customer careThe film, including the front windshield, was also replaced for me.
Zheshang Insurance staffThere is no glass insurance now, it is included in the car damage insurance.
Journalists: I am a reporter from Zhejiang TV's "1818** Eye", can I make a claim in this situation like him?
Zheshang Insurance staff: I'll tell the company about thisLet them answer you.
Mr. Yang: The insurance company hasn't told me exactly how to pay for this.
The customer service manager of the 4S store said.
The head of the department asked him to tell reporters.
It is not convenient to be interviewed.
As for whether the wiper in the accident is an original part
What about the cost of vehicle repairs?
The 4S store will give Mr. Yang a clear solution
Zhejiang Kangyuan Automobile Sales Service *** Customer Service Manager: It doesn't matter if it's original or not, we can go to a third party for identification. Yesterday (23rd), the master told you about the plan, you don't agree,We go to the manufacturer, report to the manufacturer, and wait until the manufacturer's results come down, and then we will reply**.
JournalistsIf this piece is the original part, and it is determined that the wiper blade caused the damage to the front windshield, who will bear this cost?
Zhejiang Kangyuan Automobile Sales Service *** Customer Service Manager: The manufacturer believes that it is caused by this partIf the glass is broken due to the problem of the vehicle itself, then the manufacturer will pay.
Mr. Yang: Regardless of whether the latter treatment plan is full of dissatisfaction, he told me that this piece is not the original part, I must have doubts, the requirements are very simple,The wipers are replaced for me, the glass is replaced, and the membrane is pasted.
Mr. Yang later reported.
After consultation between the parties.
The cost of replacing the front windshield and wipers.
Settle a claim through your insurance company.
The new wrap is provided by the Cadillac 4S store.
About whether the wiper in the accident is an original part.
The 4S store promised to give a reply as soon as possible.