Don't hit **, the courier will directly put the courier at the post station".
The address has been accurate to the unit building and house number, or get the post station to pick up".
There are so many things that you can't afford to be far from home."
Do you have any of the above little troubles?
Look! The new rules are coming!
Recently. The Ministry of Transport announced.
New revisionsMeasures for the Administration of the Express Market
Order No. 22 of 2023, hereinafter referred to as the "Measures").
It will come into force on March 1, 2024.
It states:Without the user's consent
Unauthorized use of smart express boxes and express service stations
and other ways to deliver the express mail
The circumstances are serious
A fine of between 10,000 and 30,000 yuan will be imposed
Let's take a look at it specifically
Article 28 providesThe recipient may sign or other easily recognizable and stored express means to confirm the receipt of the shipment, and may also designate a consignee to accept the shipment and confirm the receipt of the shipment.
If the recipient or the person designated by the recipient is unable to accept the express mail in person, the enterprise engaged in the express delivery business shall separately agree with the user on the express delivery service method and the method of confirming the receipt of the express mail.
Enterprises engaged in express delivery business shall not confirm the receipt of express mail on behalf of the user without the consent of the userExpress mail shall not be delivered to smart express boxes, express service stations and other express terminal service facilities without authorization
Article 54 providesIn any of the following circumstances, the postal administration shall order corrections, give warnings or circulate criticism, and may be fined less than 10,000 yuan; where the circumstances are serious, a fine of between 10,000 and 30,000 RMB is to be given
1) Confirm receipt of the express mail without the user's consent;
2) Without the user's consent, using smart express boxes, express service stations, etc. to deliver express mail;
3) Throwing or trampling on express mail.
Many netizens expressed their support
There are also netizens who are worried
Can it be executed well?
Some people also feel that it is very convenient to put the post station
Lawyer's statement: The new regulations are conducive to consumer rights protection
After the implementation of the new "Express Market Management Measures", lawyer Nie Weichang believes that "the new management measures will be conducive to consumer rights protection, especially disputes related to express lockers, in the past, some express delivery companies directly delivered express delivery to express lockers, may incur additional storage fees, resulting in damage to consumer rights and interests." However, this storage fee is not large, and many consumers will choose to swallow their anger because of the high cost of time and litigation. Now that there is a law to follow, you can protect your rights through reporting。For express delivery companies, they should operate in strict accordance with the new regulations, increase the procedure of consulting consumers before delivery, and obtain the consent of consumers before delivering to the express locker, so as to avoid disputes and complaints. ”
Will the courier **will**?
Objectively, after the introduction of the new regulations, the way of receiving mail is more reliable, which is definitely a good thing for the recipient, but it is also likely to increase the workload of the courier. In the case of high express delivery volume, express delivery costs can remain relatively stable, and express delivery companies have silently borne some unfavorable factors. Once the volume of "door-to-door" increases sharply, express delivery companies need to release pressure and ensure the income of couriers, and users may face the pressure of express delivery.
The new situation and new problems are just around the corner, and how to balance the rights and interests of service providers and users, couriers and recipients is worth it. Of course, it is not advisable to increase prices arbitrarily, but reasonable adjustments are not impossible. During the Spring Festival, many express delivery announced that they would not close, but adjusted the express delivery fee, and at the same time, in the case of tight capacity and personnel, they also changed "next-day delivery" to "next-day delivery" or "multi-day delivery". Because of the rationality of this move, many users have given it understanding. This also provides useful inspiration for continuing to do a good job in express delivery services in the future.
Compared with the issue of "price increase", the most reciprocal approach at present is still to make good use of the alternative scheme of "door-to-door" in a reasonable context. "With the consent of the user to use the smart express box, express service station", in fact, the result of mutual compromise or negotiation, the user not only partially transferred the right, but also enjoyed a certain convenience: when the delivery can not be received in time, there are express lockers and post stations to help store the goods. This situation will not change drastically in a short period of time. However, the premise is that "user consent" cannot be bypassed, and what was not done well in the past should be improved.
Is your home's courier delivered to your door?
Have you ever been delivered to a post station without notice?
Let's talk about your thoughts on the new rules!
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*: Kale** Photography by Jia Qiong.
Editor-in-charge: Wang Fang.
Review: Tian Yuan Yuying.