Follow me and I will share some interesting stories and experiences on a regular basis to exchange educational experiences together.
Recently, a couple stayed in a double room called Ruicheng Hotel in Longgang District, Shenzhen, Guangdong. According to Mr. Huang, they communicated with the hotel front desk in advance and extended the check-out time to 6 p.m. However, after 5 p.m., they unexpectedly experienced an embarrassing and privacy leak. The door was opened by the hotel cleaning staff, and at this time, Mr. Huang and his girlfriend were naked**. They were disappointed by the fact that the door was opened, and Mr. Huang's girlfriend was even traumatized by the incident.
The incident has attracted widespread attention on the local **. According to the Guangdong Radio and Television Station electrocution news report, Mr. Huang said that he did not receive any reminder and did not hear a knock on the door, and the hotel cleaning staff suddenly opened the door. He was not satisfied with the hotel's response and demanded ten times the room rate.
1. The response of Ms. Liao, the front desk staff of the hotel
The reporter contacted Ms. Liao, the front desk staff of the hotel involved. Ms. Liao admitted that it happened and explained her point. She said that the cleaning aunt did not knock on the door beforehand, but only gently opened the door and did not walk in. Later, Mr. Huang demanded 10 times the room rate from the hotel, instead of just apologizing. Ms. Liao's response confirmed the incident.
2. The response of the cleaner involved
According to the cleaner involved, after Mr. Huang and his girlfriend extended their check-out time to 6 p.m., the cleaner thought they had left the room and opened the door around 5 p.m. The cleaner claimed that he did not see them and had only entered the room by mistake because of a misunderstanding. She apologized for her mistakes in her work.
3. The lawyer's interpretation of the incident
A lawyer said that natural persons have the right to privacy, and no organization or individual may infringe on the privacy rights of others. Privacy includes the private life of a natural person and the intimate space, private activities and private information that he or she does not want to be known to others. Once a guest has checked into a hotel room, the room becomes a private space for the guest. Therefore, the hotel staff involved has been suspected of violating the guest's privacy by entering the guest's room without the guest's permission and witnessing the guest's privacy. The hotel shall be liable for the corresponding compensation and apologize to the guest.
4. The problem of the hotel's failure to fulfill its security obligations
In addition to the privacy leakage issue, the fact that Mr. Huang's room was opened by someone else also shows that the hotel has not fulfilled its security obligations. According to Article 1198 of the Civil Code of the People's Republic of China, operators or managers of business premises and public places shall bear corresponding tort liability if they fail to fulfill their safety and security obligations and cause damage to others.
The lawyer reminded guests that in such a situation, they should first make sure to leave relevant evidence and negotiate with the hotel to resolve the issue. If the negotiation fails, the guest can file a lawsuit with the people's court to demand that the hotel bear the tort liability. The hotel's tort liability mainly includes civil liability such as compensation for losses and apology.
According to the provisions of the Civil Code of China, the privacy of individuals should be protected. In this case, the hotel entered the guest's room without the guest's permission and witnessed the guest's privacy, so it was suspected of violating the guest's right to privacy. In addition to the liability for compensation, the hotel shall also apologize to the guest. In addition, the hotel also failed to fulfill its security obligations, and the personal safety and property safety of guests were not guaranteed because the rooms were opened by others. Therefore, the hotel should also bear the corresponding legal responsibility.
Through this incident, we should be deeply aware of the importance of personal privacy and security in the hotel industry. As guests, we should protect our legitimate rights and interests, and in the event of infringement, we should also strengthen staff training and clarify the importance of privacy protection and security protection, so as to better serve guests.
Individuals' right to privacy should be fully respected and protected. Whether at home or in a public place, we should insist on respecting the privacy of others and not violating the privacy rights of others. Only by establishing a social environment of mutual respect and protection of privacy can we better safeguard the rights and interests of individuals and social stability.
Your attention is my motivation, and your support is the direction we are heading. Follow me and you can see my latest articles, hear my unique insights and in-depth analysis on various topics, and let's explore the ocean of knowledge together!