Mr. Jin, a citizen, reported to "Xinmin Help" that in order to take care of his 90-year-old father, he specially invited a home-based nanny through "Swan Housekeeping" to take care of the elderly around the clock. Unexpectedly, for more than a year, there were frequent situations: the nanny was either "perfunctory" or "extremely unprofessional", and even caused the elderly to fracture multiple ribs twice under "heavy hands".
After changing 7 nannies in more than a year, Ala's father was really miserable, and he was lying in the hospital for emergency ...... throughout the Spring Festival
At this point, Mr. Jin sighed.
Work duplicity.
Substitutions are like a marquee.
Mr. Jin told the Xinmin Evening News reporter that his father had an underlying disease and was relatively weak. Starting from the end of December 2022, the elderly need 24-hour oxygen.
Old man lying on the bed.
On January 7 last year, Mr. Jin planned to find a home-based nanny to take care of the daily life of the elderly.
I looked at it online for several days and finally chose "Swan Housekeeping".
So, Mr. Jin came to the "Swan Housekeeping" Daning store and signed a two-year contract.
Their service fee is paid once a year, 8,000 yuan, two years can be discounted, I paid 1 at one time20,000 yuan.
On January 8 last year, the first nanny came to the door.
She eats and lives in my house, and her salary is 8,000 yuan a month.
Who knows, the other party only stayed for one night, and then proposed not to do it.
I will only buy boiling, and I can't take care of the sick elderly, so you better let the company find someone else.
On January 10 last year, the company changed its name to a new nanny.
After doing it for 3 weeks, we felt that she was a "two-faced" person, which was really unreliable.
Mr. Jin said that when there were family members, the nanny was still "diligent"; But if there is no one else in the family, it is "so-so", and even the attitude towards the elderly is particularly poor. In order to protect the elderly, Mr. Jin installed a home-style monitor on the premise of informing the nanny. And everything in the picture made Mr. Jin's family see "a belly of fire".
When the old man got up at night, the nanny was very impatient, and her movements were slow and swallowed, without even basic wiping; According to the service regulations, when drinking hot water for the elderly, the nanny should drip the water onto the back of her hand to test the temperature. The cleanliness of the house, she is also a ...... fishing for three days and drying nets for two days
Although Mr. Jin passed these ** to Swan Housekeeping and initiated a complaint, he still paid the nanny on time and in full.
After that, "Swan Housekeeping" changed two nannies one after another, but they didn't do it for long, and they "just left" for various reasons.
The babysitter has too heavy hands and feet.
The old man suffered two fractures.
In March last year, the fifth aunt came to Uncle Kim's house. On July 5, the accident happened.
Every time the old man is **, he needs someone to "hold him". When he is in good shape, he will take the initiative to cooperate with the nanny. But that day, the old man's legs were weak, and he couldn't exert his strength at all. The nanny was in a hurry and stood on the bed to pull the old man, only to hit his knee his right rib.
Mr. Jin said that because his father was really unable to move, coupled with respiratory failure, Mr. Jin urgently consulted a doctor, purchased physiotherapy equipment and took a "conservative **" for the elderly at home Half a month later, the old man's condition improved slightly, and he was sent to the hospital for diagnosis and found that there were bone fractures in the three ribs on the right side.
Report sheet. Mr. Jin said that considering that the nanny was also "unintentional", he did not hold him accountable too much, and still paid the salary of 8,000 yuan in July. But unexpectedly, the other party was going to "leave" immediately after getting the money, which caught Mr. Jin off guard.
Dad needs someone to take care of me all the time after he was injured, and I'm also an elderly person, so I really don't know what to do?!
It wasn't until the customer service representative of Swan Housekeeping arrived that after repeated communication, the nanny agreed to continue to do it for 10 days, and the company would find someone to replace her.
On August 12 last year, the sixth aunt arrived as scheduled. But what Mr. Jin never expected was that on August 15, there was another accident.
Considering the old man's mobility difficulties, I agreed with the nanny that he would only get out of bed to eat at dinner, and usually, breakfast and lunch would be solved in bed. That morning, the nanny asked the old man to get out of bed. Due to weakness in his legs, when the old man walked back to the bedside, he suddenly fell to his knees and collapsed. The nanny was in a hurry to pull, and the knee joint pushed up to the left side of the old man's ribs and near the abdominal spleen. This location is the place where the old man had surgery more than ten years ago.
When Mr. Jin received ** and rushed home, the old man kept moaning in pain, he quickly called an ambulance to send him to the hospital, and after examination, the old man had three broken ribs on the left side, and several others were also crooked; More severely, the hernia of the abdominal wall ruptured up to 13 centimeters. After the diagnosis and treatment of doctors and experts, they could only be conservative and put a belt on the old man's abdomen. Mr. Jin said that as long as his father coughed, the vicinity of his stomach would "bulge" like a foreign bubble, and he would break out in a cold sweat in pain.
Dad just celebrated his 90th birthday in November last year, and Ala's tears didn't know how much he shed when he saw that the nanny he had paid for had suffered such a big crime.
On January 9 of this year, the seventh nanny came. On the morning of January 20, the old man suddenly suffered from hyperosmolar dehydration, and various physiological indicators were seriously disturbed: his heart beat 160 times per minute, and his body temperature reached 389℃。
The nanny did not confide in me until then, and it turned out that for several days, she had only given the old man Chinese medicine and milk. This is a serious water shortage!
The old man was once again admitted to the hospital, and the entire Spring Festival was spent in the emergency room.
During the escort period, the nanny didn't want to do anything, she didn't even want to take feces and urine, ** said a few more words, and even quarreled fiercely ......
The old man was taken to the hospital.
Refund of the relevant fees.
Payouts are still being negotiated.
Unable to bear it, Mr. Jin proposed to the "Swan Housekeeping" that because the performance of the seven consecutive nannies was "very unprofessional" and caused great harm to the elderly, the contract must be terminated immediately.
At first, the company did not agree to a refund, but later said that it was "negotiable". At present, the plan they gave is to refund the 6,000 yuan of the one-year advance service fee and the related loss of 500 yuan.
In response to the issue of compensation for the medical expenses of the elderly, "Swan Housekeeping" just replied lightly: it is already going through the insurance process. What made Mr. Jin even more dissatisfied was that "Swan Jinzheng" never expressed any apologies, nor did he send anyone to visit the old man, and the so-called refunds and compensation were also delayed again and again.
The reporter dialed the customer service of Swan Housekeeping**, and after recording the incident, the customer service said that a reply would be given by a special person. On February 20, "Swan Housekeeping" sent a written reply. The other party said that after learning about the customer's experience, the platform was also very sad and had set up a special disposal team as soon as possible. After investigation, in early July last year, the nanny caused the elderly to fracture his ribs once; In August last year, the elderly man's abdominal wall hernia ruptured, and the family believed that another nanny caused the old man's rib fracture again. The platform has submitted the complete medical information, and will urge the insurance company to deal with it in accordance with the contract.
The platform has determined to reduce the service fee for the first match and the information service fee for 1 month for the customer, and refund the unused 11-month information service fee, with a total refund of 6,500 yuan, which has been transferred to the party's account. As for Mr. Jin's claim for further compensation, the two parties are negotiating.
Swan Housekeeping" feedback, for domestic service personnel will be based on industry experience and past experience, do relevant assessment and pre-job training, and only after passing the assessment can they take up their posts. If there is a violation of the rules of the domestic service staff, the platform will seriously investigate the responsibility. For the aunts involved this time, the platform will train them again, requiring them to strictly abide by the regulations in the future service process, and the platform will also "send orders carefully" to them.
In response to this series of statements, Mr. Jin bluntly said that his father's experience of being "very hurt" again and again is enough to prove that there are many problems that cannot be ignored in the recommendation and management process of domestic service personnel on the platform. "Swan housekeeping" should not be "perfunctory", it must show due attitude, take due responsibility, and give clear rectification measures. At the same time, the relevant departments should also strengthen the effective supervision of the platform, strictly prevent the occurrence of such incidents, and stop making customers pay a "painful price".
*: Xinmin Evening News.