Introduction.
On February 16 this year, a vicious accident occurred at the Fat Donglai Hotel in Xuchang, Henan, which aroused great attention from people from all walks of life. An employee was accused of secretly tasting unwashed dishes and chopsticks and putting them in a pot while people were not looking. The scene was captured by a consumer and went viral, causing heated discussions in the industry. Although Fat Donglai responded as soon as the incident occurred and issued a statement on his Weibo, this practice also aroused doubts and discussions among some netizens and people who eat melons. They said that an employee would be fired immediately because of such a "big thing", especially on the eve of the Chinese New Year. In the doubts and introspection of the outside world, Fat Donglai's business philosophy and business strategy have also been greatly tested.
Accident explained. On February 15, an employee caused a stir when he put chopsticks into a hot pot after eating a bowl of unwashed noodles. To this end, Fat Donglai gave bonuses and gifts to customers. At the same time, the staff involved were also fired, and the boss was demoted for three months. However, this hard-line approach has also been met with skepticism by some. They believed that there was no serious fault in the accident itself and whether the dismissal of the employee was too much, while others said that the employee was a "minor mistake" and should be treated more humanely. Some netizens were puzzled by such a "big move" and began to doubt the company's management system and the quality of its staff.
In addition, there has been some speculation that the employee may have been trying to make his own food, but the fact that he did not wash it is puzzling. Why does preparing an ordinary job cause so much controversy and commotion? There are even people who believe that this time the incident is likely to be done by the staff themselves. Health and safety issues are particularly prominent in catering enterprises, and whether the work of employees can bring harm to public health has also attracted widespread attention. After the incident was exposed, many netizens were speculating about what kind of impact such a thing would have on Fat Donglai's reputation and business, which was very necessary.
Business Logic Studies.
The outbreak of this scandal has not only aroused public concern about food safety, but also made people think deeply about the operation behind it. In the catering industry, especially in the hot pot industry, production standardization is required and strict hygiene requirements are required. If it is just a small thing, it is enough to put a company in a place of no return, and the risks involved in this should not be underestimated. A storm may start out as a "spark", but when it expands, it will put the company's brand and operations to the test.
The reason why Fat Donglai solved this matter so quickly was also to maintain the company's reputation. Among them, there is not only a high degree of concern about food safety, but also strict employee self-discipline and system management. And this time, Fat Donglai disclosed the situation, which is also a sense of responsibility to users. However, excessive media and public pressure have also made the company lose its ability to make self-determination, and whether the external environment will have an impact on the company's values and ideas has also become a problem that Fat Donglai must think about.
In addition, in such an emergency, it will have a significant impact on the brand image and corporate credit of the enterprise. In the information society, the role of public opinion cannot be ignored, and enterprises should be cautious in the face of various possible unexpected situations to avoid irreparable losses to the company. Fat Donglai is a well-known hot pot chain enterprise, its good social reputation and good reputation by the majority of consumers highly valued, therefore, to improve the level of comprehensive risk prevention and crisis response of enterprises, it is necessary to work the internal governance and personnel training of enterprises.
Conclusion. From this case, we can see that in this process, we see not only a serious, standard food industry, but also the importance of business operations and public health. Although Fat Donglai's attitude on this matter is quite controversial, there is no doubt that he is serious and responsible in terms of quality and service. Through the improvement of the internal governance system of the enterprise and the comprehensive training of the professional behavior of the employees, the enterprise can make greater progress in the future competition. In the future production process, we should pay attention to the quality control of products, in order to gain the trust and respect of customers. Whether it is Fat Donglai or other industries, we should take this as our example, work together for the development of this industry, and escort our food safety. I wish the catering industry a healthy and hygienic atmosphere, and bring more safety and deliciousness to our customers.