Passengers interact warmly with flight attendants. Photo by Yao Fan, a reporter from Shanxi Economy.
On January 26, the 2024 Spring Festival was officially launched. The reporter saw in the west square of Taiyuan South Railway Station that people were carrying bags and embarking on the journey home for the festival in laughter.
The reporter noticed a detail at Taiyuan South Railway Station, the tap water in the washroom has achieved hot water**, and the paper towels in the bathroom are also free of charge to passengers**. Zhang Xiaolin, a railway passenger at Taiyuan Station, said: "In order to achieve high quality and high standards of regional services, during the Spring Festival, Taiyuan South Station has made great efforts in the details, increased charging equipment, and provided free charging services for passengers with 64 power plugs in 8 groups of charging piles in the waiting hall. At the same time, the east transfer channel has been added, and at present, there are three groups of convenient transfer channels: the east-west transfer channel, the key passenger transfer channel, and the 30-minute emergency passenger transfer channel, which realizes the transfer of passengers without leaving the station. ”
In order to feel the high-quality service provided by China Railway Taiyuan Bureau Group for passengers, at 9:27 a.m. that day, the reporter boarded the D2513 train from Taiyuan South to Xi'an North, and the warm voice of the conductor came to his ears: "What changes in the Spring Festival is the speed, what does not change is the temperature, we will compete with time to let you go home on time; We will use meticulous service to warm your long journey home. ”
At 9:50, a theatrical performance was staged on the train. Musical instrument playing, idiom solitaire, dance PK ......From time to time, bursts of applause and laughter could be heard in the carriage. "It's the first time I can enjoy a cultural program on the train, and now the railway service is really detailed, and the happiness of passengers is also constantly improving. Mr. Zhang, a passenger, was full of praise for the performance on the train.
Kong Lingnan, the conductor of the Taiyuan passenger section, introduced that in order to allow passengers to have a richer riding experience during the trip, China Railway Taiyuan Bureau Group has launched a free code introduction service in combination with the line characteristics of each train, and each conductor has become a small tour guide to provide passengers with services such as scenic spot introduction, route planning, and travel reference. At the same time, there are also services such as travel stress relief exercises, book borrowing and other services on the train, so as to provide passengers with a more warm and comfortable riding environment as much as possible, so that every passenger can feel warm in the cold winter.
Grandma, I'll take such a heavy suitcase for you. When the train arrived at Linfen West Railway Station, a touch of volunteer red was particularly eye-catching, and Yang Shuqing, a volunteer from Ningbo University of Finance and Economics, was constantly busy. "I am a native of Linfen, and I have been participating in volunteer activities at Linfen West Railway Station since the winter vacation, and I want to serve the passengers with my own practical actions. Yang Shuqing said sincerely.
At 11:25, the reporter took the D1642 train back to Taiyuan, and the speeding train was full of new groups of homebound wanderers on the warm way home.
Shanxi Economic Reporter Yao Fan.