With the increase in the frequency of air conditioning use in severe winter and summer, the maintenance rate of air conditioning is also rising, some unscrupulous businesses take the opportunity to take advantage of consumers' lack of maintenance knowledge, under the pretext of insufficient freon or fluoride leakage of air conditioning, to deceive them to spend ** fluoride again and again, but the air conditioner is repeatedly repaired badly, which is really expensive and sad.
Case 1:
Ms. Liu: On December 19, 2023, I reported to a home appliance maintenance company for repairing an air conditioner that did not heat up, and the company sent a maintenance master to the site for inspection. After looking at the air conditioner, he said that with his more than ten years of experience, more than 80% of it is not fluoride leakage, and then went out of the exterior wall to inspect it, saying yesNo fluorideAt that time, I also played the table and said that there was no fluoride leakage. Then put forward the maintenance **, on the premise of ensuring that there is no fluorine leakage, negotiate 326 yuan for fluoride, and add 100 yuan for high-altitude fees, a total of 426 yuan. After the fluoride was completed, the air conditioner had hot air, but the temperature still could not rise. The next day, I found that the air conditioning problem still existed, and there was no maintenance before, so I reported for repair, and the two masters went to the scene again, did not go out of the outer wall to check, just looked at it twice and said, you are the air conditionerFluorine leakage, there was no test, and then it was said that it would cost more than 700 yuan. I believe that the company's on-site master induced maintenance and repeated maintenance without accurately judging the problem, and there was fraud.
Case 2:
On June 19, because the air conditioner was not refrigerated, Ms. Wang** contacted the home appliance maintenance company on the platform and confirmed the maintenance time. After on-site inspection and confirmation by the maintenance master, it isAir conditioner leaksBe caused by. Before the repair, Ms. Wang repeatedly said that if the fluorine leakage was serious, it would not be repaired. The master said that there was a fluoride leakage problem, but the problem was not big, and it could be used normally for two years, and then the master added eight and a half pressures, costing 595 yuan. On the 23rd, I turned on the air conditioner and found that it was back to not refrigerating, and I thought that it might be opened for more than two hours after a short time, and it was still not refrigerated. After that, in order to confirm the problem, I opened it for a period of time for the next two days and it still had no effect, and it was the same as before the repair. On the 26th, the service staff and the maintenance master at that time were contacted, and the two shirked their responsibilities to each other and did not get any treatment results.
Sichuan Consumer Network reminds consumers:
1. Try to choose a regular maintenance company. The maintenance of air conditioners is very professional, and unscrupulous businesses can take advantage of consumers' lack of maintenance knowledge to deceive. Try to choose a regular business, if it is a brand air conditioner, you can inquire about maintenance from the warranty card and official **, official *** good and other channels**. Do not search online to find maintenance directly**, many complaints show that this way is very easy to find "counterfeit goods".
2. Maintenance should be the right "medicine". Some technical experts pointed out that if the machine is really leaking fluorine, there must be a leakage, before adding fluoride, we must stare at the maintenance master to repair the leakage first, otherwise adding more fluorine into it will not help, to prescribe the right "medicine".
3. Confirm the maintenance items and costs first. Before maintenance, you should communicate clearly with the maintenance personnel to clarify the maintenance items and costs that need to be carried out. Pay attention to the maintenance process, pay attention to whether its operation is standardized, and whether the materials used are qualified. Don't care about the maintenance personnel as soon as they come to the door, once the maintenance personnel finish repairing at will, they will become very passive and can only pay for it.
4. Ask for a voucher and follow ***After the repair, be sure to ask the merchant to issue a maintenance record and a charge certificate. Cases show that problems are often discovered after the maintenance personnel have left. Once a problem is found, it is necessary to follow the alarm bell in time).