The time limit for 12306 refunds without handling fees is that refunds more than 15 days (exclusive) before departure without handling fees. A fee of 5% of the fare will be charged for refunds made more than 48 hours before departure, 10% of the fare will be charged for refunds made more than 24 hours but less than 48 hours before departure, and 20% of the fare will be charged for refunds made less than 24 hours before departure.
There is no handling fee for refunds made more than 15 days before departure. Regardless of the channel through which the refund is made, it is necessary to ensure that the valid ID used to purchase the ticket is in order. No refund fee will be charged for refunds made more than 15 days (exclusive) before departure.
Refunds made more than 48 hours before departure will be subject to a handling fee of 5% of the fare. The first thing to do is to grasp the time of refund, 24 hours earlier is much more advantageous than 24 hours late. If the departure time is at hand, be sure to be prepared before you refund your ticket. However, this "24 hours" is based on the refund time before departure, if you purchase a high-speed rail or EMU ticket, the refund will be calculated more than 48 hours before the departure time.
Refunds made more than 24 hours but less than 48 hours before departure will be charged a 10% fee of the fare. When applying for a refund, it should be noted that if you apply for a refund 24 hours before departure, a handling fee of 10% of the fare will be charged; If the refund is applied for within 2 hours before departure, a handling fee of 20% of the fare will be charged; If you apply for a refund after departure, a handling fee of 50% of the fare will be charged.
Refunds made less than 24 hours prior to departure will be subject to a handling fee of 20% of the fare. This should be paid enough attention, because the fee for a refund before and after departure is different, and if it is before departure, you can refund the ticket through the Internet or other channels (ticket purchase place, station window, sales agency), and you can also change the ticket before departure. However, if you want to get a refund within a certain period of time after departure, you should be careful, because the refund procedure during this period is high, and the fee is usually charged according to the length of the refund time and the departure time.
In addition to the two time nodes that need to be paid attention to before and after driving, the following points should also be noted:
1.Refunds can be made before or after departure, but it should be noted that passengers who have printed their ticket vouchers or electronic orders must complete the refund procedures before departure.
2.When handling the refund procedure, it is necessary to pay attention to the valid ID used when purchasing the ticket, and the loss or expiration of the ID card should be dealt with in time.
3.When purchasing and refunding tickets, it is recommended to use official channels or officially authorized channels for ticket purchase and refund operations to avoid some problems in the process of ticket purchase and refund.
In short, when purchasing and refunding tickets, you should carefully read the relevant regulations and terms to understand your rights and obligations, so as to better enjoy the railway transportation service. At the same time, it is also necessary to pay attention to the protection of personal information and property security to avoid unnecessary losses.