In today's competitive hydropower market environment, it seems that war has become the norm. In order to compete for market share, cable companies continue to reduce product quality, resulting in the entire industry falling into vicious competition of involution. And the deep involution on low value-added products ——Price reduction, ** war. In this context, the real needs of customers are ignored.
Nowadays,How to achieve high-quality product development and provide users with better services has become the focus of the industry. It is also a new proposition for China's manufacturing industry in the new era.
According to the "smile curve theory", in the industrial chain, the added value of the front-end technology and the back-end brand market service is high, while the manufacturing added value in the middle link is the lowest. Without market power, no matter how good the product is, it can't be sold. Therefore, enterprises can only continue to move and position to blocks with high added value in order to achieve sustainable development and sustainable operation.
Looking through the phenomenon to see the essence is"Customer-centric"., if you disobey it, it will always be half the effort. Today's customers don't just want to buy a roll of wire, but they want their home decoration circuits to be safe and worry-free all year round. In the future, if the hydropower company does not provide good service and cannot create value for customers, then customers will stay away from you. Therefore, it has become the current industry consensus to continue to move closer to the interests of customers.
Clients want someone who understands them, understands them, and can give them professional services。So sometimes you might as well empathize, if we are consumers, will we choose ourselves? We should always check whether the service we deliver is what the customer needs, and whether it really solves the problem for the customer. Constantly moving closer to the interests of customers is the key to breaking the situation.
At the same time, today's customers also pay more attention to quality home decorationIn the information age, the understanding of the hydropower industry among the post-80s and post-90s customers is not limited to offline stores, they are very good at collecting decoration information on the Internet, and are used to going straight to the topic and making more decisive choices. Only in the direction of better quality, higher quality and higher efficiency, do the work more deeply, and give customers more benefits, customers are more likely to choose.
It is worth affirming that Far East Electric has always taken the global smart electricity service provider as its development goal, based on market demand, focusing on user groups, and providing users with high-quality products and services with high safety, long life, more environmental protection and more energy saving, which has also been recognized and sought after by the market.
Altruism is the real self-interest, the unity of knowledge and action, and truly create value for customers. From the perspective of consumers, providing smart solutions and services suitable for them and cultivating high-quality reputation are what real customers need at present.
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