A few days ago, during the peak of Spring Festival travel, due to factors such as insufficient transportation capacity and sudden climate changes, roads were frozen and drivers were stranded in many places. In order to help the returnees from the south to the north to embark on the road home safely, and to create a first-class guarantee with warm-hearted service, Dongfeng Motor Group, hereinafter referred to as "Dongfeng Motor") and its brands took the initiative to provide customer care measures and guarantee services, sounding the "charge" of the Spring Festival defense battle.
The outlying islands are worry-free, and the warm way home.
Since the second half of the Spring Festival holiday, Hainan has seen the most expensive outlying island tickets, the "hard to find" tickets for new energy vehicles out of the island, and the serious congestion of self-driving across the sea, which has aroused widespread concern from all walks of life. In response to the problem of "outlying islands", Dongfeng Lantu and Dongfeng Mengshi responded quickly, issued an emergency plan, arranged a professional service team to provide free vehicle transportation, free vehicle inspection and cleaning services for car owners stranded in Hainan, and will ship the owner's vehicle to the customer's location free of charge as soon as the capacity is restored, so as to win customer praise with warm protection.
At present, "customer-centric" is becoming the consensus of Dongfeng Motor to strengthen services and build brands. As representatives of Dongfeng Motor's transformation and development, Dongfeng Mengshi and Dongfeng Lantu not only create high-quality products for our customers, but also provide warm-hearted services for the whole life cycle of the car, and bring customers a first-class travel experience with high-quality service and intimate care. During the Spring Festival, Dongfeng Mengshi's "Winter Warm Heart, Sincere Heart" service activities continued, not only providing 7x24 hours after-sales service without closing service, but also before February 29, car owners can also enjoy the "free comprehensive inspection of vehicles" service when they go to after-sales stores. Dongfeng VOYAH also launched a special customer care activity for the New Year, providing all car owners with 8 free vehicle travel inspections such as power battery inspection, tire inspection, and braking system inspection, as well as free rescue services. For customers who are inconvenient for long-distance travel and inspection, we also provide high-speed stationing and on-site patrol services.
Ice and snow rush to the rescue, the front line guards.
The service should be "complete", and the preparation should be "early". In response to the sudden occurrence of bad weather during the Spring Festival, Dongfeng Motor's business units fully demonstrated their responsibility and warmly guarded the "way home" of the 2024 Spring Festival with a variety of actions.
Dongfeng youth volunteers assist stranded drivers on highways.
In Wuhan, where heavy snow fell, the roads and vehicles were covered with thick ice after days of rain and snow, and the east wind moved quickly. On February 6, Dongfeng Motor actively organized Dongfeng youth volunteers to quickly assemble within two hours and act separately to deliver food to the stranded drivers and warm the snow for the residents who were blocked from traveling.
The Dongfeng Youth Volunteer Service Team goes deep into the community.
Under the heavy snowfall, Dongfeng Motor also cooperated with the Economic Development Zone to organize five youth volunteer service teams to go deep into the community to clear snow and ice for the vehicles of residents in the community, take electric tires, and "do practical things" for residents. With only one **, Dongfeng youth volunteers provide door-to-door service, repair cars, de-icing, and popularize car knowledge for residents in snowy days.
Dongfeng VOYAH helps the traffic management of the Spring Festival.
In order to strengthen road safety during the Spring Festival and become the "backing" of the traffic management department, on the afternoon of February 7, Dongfeng VOYAH officially delivered 10 VOYAH FREE and 2 VOYAH Dreamers to the Hubei Expressway Traffic Police, which were used to improve the police equipment level of Hubei Expressway, enhance the ability to cope with sudden rain and snow, and provide strong support for traffic management during the Spring Festival.
Mengshi 917 rushed to the aid of Hubei Provincial Public Security Traffic Management Bureau.
In order to further help win the tough battle of cold wave, rain and snow weather, and ensure the safety of road traffic in Hubei Province during the Spring Festival, on February 20, 8 Mengshi 917 of Dongfeng's Mengshi Technology were used as emergency rescue support vehicles to rush to the aid of Hubei Provincial Public Security Traffic Management Bureau and Wuhan Municipal Public Security Bureau Wuhan Economic and Technological Development Zone Traffic Brigade, which became a powerful help to prevent and respond to low-temperature rain and snow weather disasters, and fully escorted the safe and smooth road traffic during the Spring Festival.
The original intention is far-reaching, and the mission is diligent. With the annual growth of car ownership, the Spring Festival travel is constantly undergoing structural changes, and it also puts forward new requirements for Dongfeng Motor's aftermarket service level to do a good job in the Spring Festival service guarantee and "not close during the Spring Festival". As a "national team" of central enterprises, Dongfeng Motor has always been "customer-centric" and is committed to creating a value experience that exceeds expectations for customers, and will focus on the "whole journey" service needs of customers to buy, use, repair and replace cars, empower customers with a better travel life, and continue to create value for customers.