I do practical things for the masses. From January 8 to 14, 2024, the Northeast News Network Consumer Rights Protection Channel and the Minsheng Gang Channel helped the masses solve a total of 9 demands, covering communications, food, training, decoration and other fields. Details are as follows:
Claim 1: The supermarket bought expired drinks and hoped to be compensated in accordance with the Food Safety Law.
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Specific details: The consumer went to the Shenyang Dadong store of Zhejiang Jiadu Supermarket with his friends, and found that he had bought expired Minute Maid drinks after checking out, and found the service desk to solve it, but to no avail.
Follow-up results: The Northeast News Network Consumer Rights Protection Channel contacted the Dadong District Market Bureau as soon as possible and investigated and verified the matter.
After mediation, the consumer has come to the store and the supermarket to sign a settlement agreement. The merchant has returned and refunded the consumer and compensated the consumer with 500 yuan in cash. Consumers are satisfied and grateful for mediation and help!
Thank you for your message: Consumer: Thank you very much for your help in coordinating the handling by the Market Supervision and Administration Bureau.
Claim 2: The consumer wants a refund and restores the original network.
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Specific details: At around 10 o'clock on January 9, 2024, someone claiming to be a staff member of Pengbo Broadband called the consumer** and informed the consumer that the broadband expired on the same day, and the network would be cut off and the consumer should be renewed. The consumer remembers that he paid for 10 years, and the customer service told him that it was a 5-year broadband fee plus a 5-year service fee. Due to the long time, the consumer could not remember clearly, so he paid the money. Later, the consumer inquired and learned that he was a 10-year broadband fee, and there were still 5 years to expire. The customer service informed the consumer that if the fee is refunded, half of it will be refunded, and the other half is the barley box opening fee, which will not be refunded. Two days after the Pengbo business staff paid the fee from the consumer, they no longer answered the consumer's WeChat**.
Follow-up results: The consumer rights protection channel of Northeast News Network immediately reported the situation to Pengbo Broadband.
Pengbo said that it has visited the user and apologized, and has explained to the user that Pengbo will not carry out any network shutdown before the expiration date of the agreement, and it is recommended that the user can use it with confidence, and the personal behavior of the staff will be dealt with seriously, strengthen service management, and improve service quality. The user requested a refund, and the user has been helped to coordinate and deal with it, and the user expressed satisfaction. The consumer has received a refund of 2,406 yuan. According to the contract, the network will continue to be used until May 2029. At present, the situation of network use remains to be seen. The complainant expressed his gratitude for the mediation and help in rights protection!
Claim 3: Do not renew the broadband access contract, and use the broadband normally before the expiration of the service period.
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Specific details: On November 20, 2023, the consumer received a staff member from a staff member claiming to be Pengbo Broadband**, informing the consumer that the home broadband was due to be renewed, and the network would be disconnected if it was not renewed. The consumer questioned the wrong time, and called the merchant's 400 customer service** to inquire about the broadband usage time, and the merchant SMS informed that the expiration time was December 2029. On January 6, 2024, the consumer's home was suddenly disconnected from the network, and the consumer called ** to report for repair, and received a maintenance staff ** on the morning of the 7th, informing him that the network cable was upgraded, and that he could continue to use it only if he renewed the fee, and he would not be connected to the Internet ...... if he did not renewConsumers give Pengbo broadband 4000240106 service **call** consultation, and receive feedback that there is no situation that the renewal staff said, if the broadband has not expired, consumers do not need to renew additionally, and the customer service asks consumers to wait. At that time, consumers had been out of the internet for five days.
Follow-up results: The consumer rights protection channel of Northeast News Network immediately reported the situation to Pengbo Broadband.
Pengbo said that it has visited the user and apologized, and has explained to the user that before the expiration of the agreement, Pengbo will not carry out any network shutdown processing, it is recommended that the user use it with confidence, and the personal behavior of the staff will be dealt with seriously, strengthen service management, and improve the quality of service, the problem of user network disconnection is caused by the transformation of the old community at the address, in order to improve the quality of the network, the enterprise will give the user light reform, the user needs to prepare the model of the adapted optical modem, the user said that he will consider again, and then contact Pengbo if there is a need, and the user is satisfied.
Claim 4 asks Pengbo Broadband to refund the renewal fee I don't want to handle, and promise not to harass the elderly at home again.
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Specific details: On January 7, 2024, Pengbo Broadband staff called ** to inform consumers' families that the broadband service upgrade needs to be renewed, otherwise the network will be disconnected. The consumer home business** is actually 100M bandwidth for 10 years, which should be from 2019 to 2029, but the staff falsely claimed that the network would be disconnected if it was not renewed on the grounds of broadband upgrade. Pengbo Broadband employees also admitted that it had not expired during the dialogue, but if it was not renewed, the network would be cut off on the same day, and it would be sold to the elderly in consumers' homes, upgraded** (300 megabytes of optical fiber) for them to handle, and repeatedly urged them to pay the money, with a bad attitude. The elderly in the consumer's family were a little scared, so they followed the SMS link sent by the staff and paid the money.
Follow-up results: The consumer rights protection channel of Northeast News Network immediately reported the situation to Pengbo Broadband. At present, Pengbo Broadband is in the process of verification.
Appeal 5: The Great Wall broadband network is interrupted, please refund the fee as soon as possible.
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Specific details: Due to the centralized failure of the Great Wall Broadband during the National Day holiday, the network of consumers' homes was interrupted for half a month, and children could not attend online classes. The consumer has repeatedly called customer service** to communicate invalidly, and cannot resume using the network, and the consumer asks for a refund. On January 1, 2022, the consumer will apply for a refund at Lane 26, Bushan Road, Huanggu District, and return the optical modem and router, and the customer service promises to refund the fee within 3-4 months. In the past two years, the merchant has not refunded the fee, and has called customer service to communicate many times, and the fee has spent more than 200 yuan, and each time he has replied, there is a special person who will communicate within 24 hours, and handle the expedited processing. The customer service told them that they were just customer service, and they couldn't manage anything else, and they didn't get feedback once....
Follow-up results: The Northeast News Network Consumer Rights Protection Channel reported the situation to Great Wall Broadband as soon as possible.
Great Wall Broadband said that it has visited the user and apologized, and has explained to the user that the refund procedure is under approval, and has helped the user expedited processing, and is expected to refund the user in about 45 working days.
Claim 6: A stranger stole my ID card in Unicom to do business, but I couldn't cancel it.
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Specific details: On January 10, 2024, the consumer went to China Unicom to cancel the broadband, and was told that someone had used the identity of the consumer to handle the business on Xiaonan Street in October 2020. The consumer did not know this person, and the gliding business hall informed the consumer that the consumer could not cancel the user's broadband account. Consumers want to know how their information is leaked, consumers question the door-to-door installation of broadband, do businesses not verify whether it is the person? Consumers are worried about whether the other party has used the consumer's ID card and what else they have done.
Follow-up results: The Northeast News Network Minsheng Gang Channel reported the situation to China Unicom as soon as possible.
China Unicom said that after communication, the customer requested that the broadband be disassembled. China Unicom completed the broadband disassembly for customers on January 11. The staff contacted the customer at 11:34 on January 22, and the customer said that the problem had been resolved and there was no need to continue to follow up, which was recognized.
Appeal 7: China Mobile should not issue two bills, and consumers should not be asked to pay ** fees twice.
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Specific details: Consumers broke the news that China Mobile Communications Company issued false arrears bills and carried out phone bill fraud. The customer service replied that he refused to admit it, and falsely claimed that the so-called data to be paid was to pay the phone bill in December 2023, and there was no problem with the amount of arrears in the phone bill bill! The consumer paid the phone bill at 2 a.m. on January 1, 2024, and after paying according to the data provided by China Mobile, it was still in arrears and shut down! According to the so-called reply of the staff of China Mobile Communications Company, the arrears paid are December 2023, and the new real-time deduction will be issued in the early morning of January 2, 2024. Since it is to make up the arrears in December 2023, after paying the arrears amount provided by the mobile company, you should not still be in arrears. Are consumers questioning the lack of deduction counting from 2024? Is it possible to waive or not deduct fees? Consumers believe that China Mobile Communications Company's logical thinking is inconsistent, and it is suspected of illegal encroachment and malicious fraud. According to consumer feedback, the total amount of the two payments is 12396 yuan, the move must be returned in full. Consumers believe that there are real-time deduction records, there should not be two bills, and consumers should not be asked to pay ** fees twice!
Follow-up results: The Minsheng Gang Channel of Northeast News Network reported the situation to China Mobile as soon as possible. China Mobile is verifying.
Appeal 8: Shenyang Yicheng Jinsoft Technology *** false publicity.
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Specific details: On December 1, 2023, the salesman of Shenyang Yicheng Jinsoft Technology *** called the consumer and added WeChat. At the beginning, the merchant promised that there would be no fee, and after a few days, the consumer would pay 365 yuan for the information. Subsequently, the merchant showed consumers a lot of cases, such as Wang* making a profit of 100,000 yuan a month, internal students making a profit with software, and so on. The salesman also said the various benefits of buying software, and the teacher gave lectures every day to ensure the income, so the consumer paid another 19,800 yuan. After a few days, consumers found that it was completely different from what they had said before, and the ** basic loss selected according to the software. The consumer asks for a refund, but the merchant does not handle it. Consumers reported to the company, and the company delayed not processing. Consumers ask Minsheng to help protect their rights.
Follow-up results: The Northeast News Network Minsheng Gang Channel contacted the Hunnan District Market Bureau as soon as possible and investigated and verified the matter.
Appeal 9: There is an error in the quality and size of the customized board of the whole house, and consumers require the door panel to be replaced.
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Specific details: Liangmu Youpin whole house customization requires consumers to install it only after the end of the payment, otherwise it will not be installed. The staff assured the consumer that the quality was assured and that the problem could be solved at any time, and the consumer settled the final payment. After that, there was a serious error in the quality and size of the consumer's home, and the consumer called the salesperson, but the other party did not answer, sent WeChat, and the other party did not reply. The master can not install, consumers can only go to the store to negotiate, the store's sales staff and designers all kinds of prevarication, tough attitude, because of the size of the problem, consumers asked to change the door panel did not ask for reproduction. The staff had a very bad attitude, saying that they would not change it again, and they would have to pay money if they wanted to change it, so consumers could only seek help from **.
Follow-up results: return visit, consumers feedback to the Northeast News Network Minsheng Gang Channel, the two sides have been reconciled, consumers express their gratitude!