"Welcome to the G4218 train! ”
A greeting, a ticket, and the wandering wanderer returned to his hometown.
Every year, the Spring Festival is a test of a city's transportation capacity. After the Spring Festival began on January 26 this year, Chen Xiyu, a passenger attendant at Rizhao Railway Station, and his colleagues once again opened the continuous rotation mode.
After receiving the walkie-talkie from his colleague, Chen Xiyu immediately switched to the working state: "I arrived at 9:30 in the morning, and the station closed at 10:30 in the evening, and we will continue to be on duty until the next morning when my colleagues change the guard." The train station is the window and business card of the city, and it is necessary to ensure that there are enough people to deal with emergencies at all times. ”
Before Chen Xiyu finished his introduction, the ** at the service desk over there had already sounded
Sister, I lost my schoolbag at the station and didn't take it with me, and I wrote half of my homework during the winter vacation! ”
From the little boy's intermittent sobs, Chen Xiyu learned the specific situation. While calming the emotions of the little passengers, she quickly called up the surveillance, found the lost property and handed it to the relevant conductor, and handed it to the children as soon as possible.
The loss of items often occurs during the Spring Festival, after all, people are in a hurry and forget to take things. Chen Xiyu told reporters that from the 26th to the present, there have been more than 100 cases of passengers leaving their belongings, and the maximum number of cases is as high as 19 a day.
Finding lost items is just one part of Chen's job. In response to passengers' requests for help, regular inspections of various posts, ventilation and disinfection of stations, and emergency response to emergencies, passenger attendants are active everywhere in the station. "The purpose of the train station is that passengers leave the station as if they were from home; When the passenger arrives at the station, it is like arriving at home. "On February 7 alone, the passenger volume of Rizhao Railway Station was 10,145; As of February 7, the cumulative passenger volume of Rizhao Railway Station during the Spring Festival transportation has reached 150542, a year-on-year increase of 89% compared with 2023.
New Year's is a time of reunion for most people, but for railroad people, it means mission and responsibility. Since working, Chen Xiyu has not had a Chinese New Year's Eve dinner with his family for three years. On February 9, Chen Xiyu's team was on duty, and on Chinese New Year's Eve, she and her colleagues would continue to fight on the front line. (Rizhao Newspaper reporter Cao Chuwei).