Journalists follow flight attendants and experience their day's work.
As the Spring Festival and Tibetan New Year holidays come to an end, the Spring Festival ushers in the peak of return. On February 17, the reporter followed the train from Lhasa to Shigatse on the Qinghai-Tibet Railway, and felt the busyness of the Spring Festival rush with the conductor.
On one train, the conductor was extremely busy. Before the departure, Li Dan, the leader and conductor of the fourth group of the Lalin section of the Qinghai-Tibet Railway EMU, stood at the door of the train and repeatedly told the passengers who got on the train: "Pay attention to the safety of your feet when you get on the train!" ”；After the door closed, she busily shuttled back and forth in the carriage, helping passengers check their luggage, "I'll help you sort your luggage!" ”；After the train started, Li Dan hurriedly reminded passengers that "smoking is prohibited in the train!" ”
The trains were overcrowded on both days, and the carriage I was responsible for was the one with the largest number of people. Li Dan said without stopping the work in his hand, "The conductor must be patient and careful." As she spoke, she checked the luggage on top of the passenger's head.
As the train slowly departed from Lhasa Station, Li Dan began the train service - observing and asking questions as she walked, she carefully observed the situation of the passengers. "These two days are the peak of the return trip after the holiday, and our train class has summarized and analyzed the different characteristics of passengers such as age and identity, and sorted out the key points of communication and collected service cases according to the needs of different groups, so that our services can better meet the needs of different passengers. Li Dan said.
Li Dan introduced that when she arrived at the station at 7 o'clock in the morning, her work did not stop. Four staff members of the train arrived at the platform early to pick up the train and began to prepare for the ride. There are two round-trip trains on duty today. Before the train departs, we must conduct a detailed inspection of the entire carriage, fire fighting equipment, broadcasting equipment, toilets, etc., each place must be carefully inspected to ensure that the equipment and facilities are in good condition.
Some time ago, Li Dan met a tourist who entered Tibet, and when checking the carriage, Li Dan noticed the passenger's discomfort at a glance, so he took the initiative to ask for concern, and learned that because the train started early, the passenger did not have time to eat, and the lack of oxygen and low blood sugar caused him, and then Li Dan gave the passenger what he ate to him. "I want to be in front of the passenger, and I want to do it before the passenger speaks. Li Dan said that this is a sentence that the conductor often tells them.
In order to continuously improve the service level, the bus class often uses its spare time to organize the bus crew to carry out service seminars, collect golden ideas and improve them, and strive to provide the most intimate service for passengers.
At 3:50 p.m., the train arrived at Shigatse Station, and in less than 10 minutes, passengers entered the station one after another, and Li Dan began to repeat her work again, tirelessly ......At 4:10 a.m., the train slowly departed for Lhasa. "In a day, we had to walk up and down the train non-stop, and we walked more than 20,000 steps a day. Li Dan said.
*: People's client.