Original title: Bingcheng Public Security: Innovate and establish a "three actions" mechanism to solve the problem of tourists losing their certificates.
Heilongjiang, January 31 (Zhu Shanyong Public Announcement) In view of the significant increase in the number of tourists and the increasing number of lost documents while playing, the Harbin Municipal Public Security Bureau has further promoted the work of "winter escort", played a supporting role in data, and established a "three actions" mechanism of police initiative, departmental interaction, and national linkage, using data to serve people's livelihood, help tourists find their documents, and rely on people's livelihood small things.
"Street policing + big data support".
Take the initiative to quickly find documents
The Science and Information Department of the Municipal Public Security Bureau works closely with the local police stations and street police stations of popular scenic spots, and provides technical support to quickly find the owner and return the documents as soon as possible. In view of the fact that some people handed over the documents they found to the traffic police on duty on the street, the science and information department supported the traffic police department to establish a certificate finding work group through the walkie-talkie, reported the situation in the group, quickly verified it through the mobile police APP, and contacted tourists to retrieve the documents or send them back by express. In addition, it also actively unblocks the channels for the replacement of ID cards, and widely publicizes through the new **, the masses who have lost their documents only need to go to the nearest police station and provide relevant information such as ID cards, driver's licenses or medical insurance cards, and then they can apply for temporary certificates for tourists to purchase tickets and stay to ensure that tourists' trips are not affected.
"Internet + Public Security Government Service".
Hand in hand to help find evidence
Based on the "Internet + public security government service platform", the "find your certificate" module was developed, and the 12345 government service convenience was opened to pick up and report lost documents, forming a good situation in which the public security and citizens joined hands to participate. The science and information department coordinates with the Municipal Business Bureau's People's Voice Office to set up LED screens in scenic spots where passenger flow is relatively concentrated. 12345 government service convenience for the people** to register the calls of tourists who have lost their documents or citizens who have picked up their documents, and push them to the public security organs, so as to form a collision between the lost and picked up data, and help tourists recover their documents to the greatest extent. On January 13, the online car-hailing driver picked up the ID card of Ms. Zhang, a tourist, and dialed 12345 government service convenience **, and the Municipal Business Bureau entered the situation into the "Internet + Public Security Government Service Platform", and the police contacted Ms. Zhang as soon as possible according to the certificate information. At present, more than 400 documents have been registered and recovered through this mechanism. On this basis, in conjunction with the Municipal Business Bureau, the People's Voice Office will further extend the service to the city's service windows, and issue a notice and establish a mechanism to solve the problem that the window unit cannot contact the owner, and the window unit will inform the 12345 government service of the lost documents to facilitate the people, and the public security police will verify and actively contact the owner, so that the owner can be retrieved in time.
"Mobile policing + national coordination".
Linkage to find the owner
Due to the difficulty of individual tourists from outside the province to inquire about the Harbin Municipal Public Security Bureau, the science and information department of the Harbin Municipal Public Security Bureau took the opportunity of the pilot application of the mobile police "national instant messaging" APP, and actively coordinated the public security science and information departments in Guangdong, Shanghai, Tianjin and other places to build an assistance mechanism, and established a "national science and technology to help Xiaojindou find a certificate" working group, make full use of the national public security data resources, and work with local public security organs to help find tourists who have lost their documents in Kazakhstan, and further improve the speed of recovering documents. On January 13, Ms. Tang, a tourist from Shanghai, lost her ID card in the ski hall of the Yabuli Sports Committee, and after the police at the street police station picked up the ID card, they asked the science and information department of the Harbin Municipal Public Security Bureau to help find the owner, and with the help of the science and information department of the Shanghai Municipal Public Security Bureau, they quickly contacted Ms. Tang to retrieve the lost ID card. Through this mechanism, the Harbin Municipal Public Security Bureau has helped hundreds of tourists across the country recover their ID cards since January 5.
url: Author: Zhu Shanyong Public announcement.
Contributed by: Harbin Public Security Bureau.
Editors: Gong Jianguang, Gong Guolin, Liu Qing.
Editor in charge: Dong Yong.
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*: Heilongjiang Representative Office of Gonggong ** Society.