Recently, due to the nationwide freezing rain on January 21, many high-speed rail trains were delayed during operation, and some of them were delayed by up to 450 minutes, which can be said to be an astonishing number for motor vehicles. Especially on a new means of transportation such as high-speed rail, it will bring great inconvenience to passengers.
*Loading. On the day of the incident, many passengers chose to travel by high-speed rail, but they did not expect that the road ahead was full of unpredictable obstacles. At first, the various high-speed rail station announcements simply indicated that the weather was bad and there might be some degree of delay. But as time went on, the delays became longer and longer, and the timetables of some trains had "flown away". Many passengers sat in the carriage, hungry but helpless.
It is worth criticizing that in such an extreme situation, the response of high-speed rail operators is not in place. Apart from a verbal apology, no substantial help was provided. When the passenger asked if they could provide some simple food, the staff could only say that there was only one option on the bus - a simple lunch box for 48 yuan per person.
And for ordinary people who eat at work every day, this kind of ** is too expensive. What is even more embarrassing is that although the impact of the weather is uncontrollable, high-speed rail, as a means of public transportation, should bear the highest degree of responsibility for the passenger group.
If possible delays can be foreseen in advance, passengers should be prepared with emergency meals. Perhaps only bread, fruits, etc., can also alleviate the inconvenience of the hitchhikers. But in fact, from broadcasting to on-site services, the response of high-speed rail is full of deficiencies and perfunctory.
After the incident, netizens continued to discuss the matter. Many believe that the 450-minute delay is no longer a "delay", but a serious violation of passengers' rights.
Even if there is force majeure due to natural disasters, the high-speed rail should also give reasonable compensation and comfort. But the high-speed rail response seems to believe that natural disasters are uncontrollable, and arbitrarily ignore the problem of its own inadequate services. As one of the best means of transportation, its safety and efficiency should be guaranteed at the highest level.
Overall, this incident has largely exposed the lack of high-speed rail emergency response capacity and the lack of protection of passengers' rights and interests. In this regard, high-speed rail operators should deeply reflect on their emergency plans, optimize their emergency plans, and strengthen their response to emergencies.
At the same time, the term "uncontrollable" should not be used to shirk one's own responsibility. We oversee high-speed rail and require it to provide the best possible service to every passenger. Only in this way can high-speed rail become an open and transparent means of transportation and win the trust and support of more people.
The above incident once again reminds us that public transportation, as a national welfare undertaking, should put the rights and interests of passengers first in the operation process. Regardless of the special circumstances, operators have an obligation to do their best to minimize the inconvenience to passengers and minimize the problem.
The efficiency and convenience of high-speed rail is the key to its appeal, but it also carries deep responsibilities and expectations. In the face of various emergencies that may recur in the future, high-speed rail needs to comprehensively assess the existing plans and strengthen response measures to provide assistance to passengers at any time. At the same time, it is also necessary to pay attention to the voice of the public, improve the deficiencies in a timely manner, and form a closed-loop service system.
Only by treating every passenger as an important partner can high-speed rail serve the country for a long time and become a reliable choice in the eyes of the public. This is also the continuation of the beautiful vision of high-speed rail. It is believed that as long as it is taken as a warning, the high-speed rail will surely make more people feel the progress of its service spirit through practical actions. We also look forward to witnessing a more humanized image of high-speed rail in the future.
New Year's greetings from the south to the north and the north