Recently, the System Stability and Lean Software Engineering Conference hosted by the China Academy of Information and Communications Technology (CAICT) was held in Beijing. Meeting,Mobile Cloud O&M as a Service won five awards in one fell swoop: one capability assessment advanced level and four excellent case awards for the assurance system framework and supporting capabilities
This award fully proves the advanced nature of the mobile cloud software-as-a-service operation and maintenance guarantee system, and has been highly recognized by the industry in terms of observability improvement, product stability improvement, and service tooling. 
Stabilize the O&M system to ensure customer experience with the cloud
Mobile cloud O&M as a service systemWon the "2nd Excellent Case of Stable and Safe Operation of Cloud System" Excellent Case Award for the Construction of Cloud System Stability Assurance System。The mobile cloud O&M service system takes the customer cloud experience as the core, and builds a full-service stable O&M system that supports the localization of services, the integration of R&D and O&M, the source of fault management, and the hierarchical improvement of customer assurance.
Gain insight into O&M events and visualize the topology of the entire link
The full-link visual topology of the mobile cloud intelligent maintenance platform won the "2nd Excellent Case of Stable and Secure Operation of Cloud System" Observability Practice Excellent Case Award。Based on the further evolution of metrics, links, and log observability, the mobile cloud O&M team automatically generates a visual topology based on CMDB correlation data and APM data. O&M data can be visualized by superimposing alarms, performance, logs, and other data, and the O&M event insight capabilities such as alarm clustering voltage drop, root cause analysis, and fault impact surface determination can be realized.
Embed process inspection to improve product stability
The chaos project of the mobile cloud intelligent maintenance platform has passed the standard inspection of the Academy of Information and Communications Technology ["Capability Requirements for Chaos Engineering Platform"], met the advanced requirements of the capability evaluation of the chaos engineering platform, and won the "Second Excellent Case of Stable and Safe Operation of Cloud System" Chaos Engineering Practice Excellent Case Award。The mobile cloud comprehensively carries out chaos engineering practice, exercises personnel capabilities, inspects the freshness of the plan, and embeds chaos engineering theory into each process to test the stability of the whole process from product launch to delivery maintenance, so as to improve product stability.
The multi-dimensional ecological framework promotes the platformization of operation and maintenance support
The practice of the software quality and efficiency system of the mobile cloud intelligent maintenance platform in the customer assurance platform won the "Excellent Case of the Second Software Quality and Efficiency Leader" software quality and efficiency system construction excellent case award。The mobile cloud O&M team has sorted out the implementation of standardized O&M services to the customer assurance platform, built a tool ecological framework covering three dimensions: emergency support, risk governance, and resource governance, and promoted the iteration of O&M support capabilities from human support to tooling and platformization.
In the future, the mobile cloud O&M team will adhere to customer-oriented, continue to optimize the R&D and operation collaboration mechanism, establish and improve the data analysis and feedback mechanism, and carry out preventive interventions for potential problems, so as to provide customers with safe and stable cloud services.
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