On the basis of doing a good job in daily work, the Fengtai Urban Management Committee will make every effort to do a good job in the 12345 "handling the complaint" work during the Spring Festival.
There is no trivial matter for the masses, and small platforms do a good job of big services. During the Spring Festival, the urban management committee took three measures to do a good job in the people's appeals. First of all, strictly implement the 7*24-hour duty system to ensure smooth information communication and timely handling of emergencies; Conscientiously do a good job in receiving, assigning, coordinating, replying, and tracking feedback on appeal work orders during the Spring Festival, so as to avoid the occurrence of failure to handle citizens' appeals in a timely manner during the festival and failure to respond to work orders when they expire; Strengthen supervision, put discipline in the forefront, and avoid phenomena such as inaction, slow action, and chaotic action in the process of handling appeals.
At the same time, ensure smooth communication in the WeChat work group during the festival, and ensure that each specific staff member communicates smoothly; The division of labor clarifies the responsibility to the person, and establishes a registration ledger for citizen services during the festival, and does a good job in the registration of key and difficult appeals; The relevant departments that receive the appeal will contact the caller as soon as possible, and explain the appeal that needs to be verified by the relevant system during the inquiry process. After the case is completed, inform the caller of the process and results of the case handling as soon as possible, and strive for the claimant's support and approval.
On this basis, we will make every effort to do a good job in the 12345 "handling complaints as soon as they are received", and solve the basic demands of the masses in a timely and steady manner. Comprehensively ensure the smooth operation of urban infrastructure such as water, electricity, gas, heat, and roads, improve the security plan during holidays, ensure the smooth, safe and orderly operation of the city, and ensure that the people spend a safe, happy and peaceful Spring Festival holiday.
In the next step, the Fengtai Urban Management Committee will continue to do a good job in "handling complaints as soon as they receive them", help the masses deal with the worries, worries, and worries at the door of their homes, and continuously enhance the people's sense of gain, happiness, and security.
* Fengtai Times.
Contributed by the District Urban Management Committee.
Edited by Li Na.